Octavia Lynn
Dallas,TX
Summary
Dynamic and compassionate professional dedicated to enhancing mental health outcomes through comprehensive care coordination and individualized support. With a robust background in community mental health, I excel in bridging gaps between outpatient services, collaborating with diverse teams, and crafting tailored care plans. My expertise encompasses adept multitasking, precise case management, empathetic crisis intervention, and skillful de-escalation techniques. Committed to maintaining the highest ethical standards, I approach every interaction with patience, professionalism, and unwavering respect. Known for my exceptional organizational skills, customer service orientation, and proficiency in documentation, I am poised to make meaningful contributions to any team dedicated to supporting individuals with mental health and substance use disorders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Jail Assessor
North Texas Behavioral Health Authority
Kaufman, TX
08.2024 - Current
- Conducted jail-based mental health assessments and coordinated care for incarcerated individuals with SPMI and SUDs
- Collaborated with jail staff and mental health providers to support client and determine best treatment options
- Provided risk assessments to jail staff
- Ensured compliance with NTBHA policies and state regulations, maintaining accurate documentation
- Traveled across multiple counties, maintaining flexibility for after-hours needs
Client Acquisition/ Project Management
VendTech International
Dallas, TX
12.2023 - Current
- Lead and manage multiple projects simultaneously, ensuring all projects are delivered timely
- Conduct research to identify potential clients and tailored strategies accordingly
- Coordinate and communicate with clients, team members, and community resources
- Conduct assessments to identify, assess, and mitigate project risk to minimize impact on project delivery
- Develop detailed project plans and schedules
- Monitored project progress and identified potential issues, providing recommendations for resolutions
- Negotiated and closed contracts, consistently exceeding clients, and company goals
Senior Fraud Investigator
Charles Schwab via Procom
Dallas, TX
10.2021 - 04.2023
- Performed a series of reviews utilizing various tools and reports to identify potentially fraudulent activities on new/existing bank accounts
- Closed brokerage and bank accounts opened fraudulently
- Conducted interviews with suspects, witnesses, and victims to gather essential information for the case
- Recovered and returned funds lost from custody
- Assigned Special Project, Lead Unemployment Insurance Fraud Investigator
- Closed over 5000 accounts with unemployment deposits, opened fraudulently by identity theft during the Covid Pandemic
- Coordinated with Federal Law Enforcement to investigate and prosecute individuals by providing linked cases by phone number, IP tracing etc
- Resulting in the recovery of over $1M returned to States Unemployment Agencies all over the US
- Provided identity theft support to customers after terminating fraudulent accounts created by identity thieves and educated clients on fraud prevention practices
- Fulfilled all regulatory requirements, such as the preparation of Suspicious Activity Reports (SAR)
- Identified fraud patterns and anomalies through analysis of data
- Recovered and returned funds lost from custody
- Responsible for conducting high profile, complex and challenging fraud investigations
Licensed Benefit Advisor
One Exchange
Dallas, TX
08.2016 - 10.2021
- Interview clients to determine their personal needs
- Compare, interpret, and apply varying guidelines across twenty insurance carriers to help participants pick a plan that fits their individual health care needs
- Helped participant become properly protected, effectively educated participants about the medical insurance plan picked, and answer any questions or concerns
- Provided on-going plan management including maintenance, premium payments, doctor finding, and plan details assistance
- Enrolled over 1000 Medicare and Medicaid participants every enrollment period
- Thoroughly explain features of the policies both advantages and disadvantages
QMHP-Case Manager
Community Access
Tyler, TX
10.2013 - 05.2016
- Provided case management services for individuals with developmental disabilities and severe persistent mental illness in outpatient mental health settings
- Conducted assessments to evaluate client progress and recommended revisions to behavioral health plans as needed
- Implemented psychosocial education and skills training for clients, ensuring compliance with treatment plans
- Monitored client compliance and progress with around-the-clock supervision while ensuring a safe environment
- Assisted clients with emotional regulation and de-escalation, intervening in crisis situations as needed
- Maintained and documented case files according to TAC requirements and state guidelines
- Participated in treatment team meetings to develop and monitor treatment plans for individuals with SPMI
- Assisted clients in accessing community resources, including supportive housing, employment, shelters, food banks, social services, and medical/behavioral health providers
- Collaborated with law enforcement, courts, probation, and parole officers, arranging transportation for medical and rehabilitation appointments
- Conducted mandatory home visits and day rehabilitation visits as required
- Ensured data entry accuracy and maintained records of progress notes, incident reports, supervision activities, and ongoing case management
- Developed and implemented emergency protocols and procedures for client crises
- Assisted clients with obtaining or reinstating identification documents and managing state-funded income and budgeting
- Administered medications and maintained accurate inventory records as needed
- Maintained compliance with Texas criminal justice system protocols, particularly regarding the intersection of mental health and the legal system
- Participated in monthly special needs community events to support social integration
- Held a valid driver's license and maintained a clear background record in compliance with state and federal healthcare contract requirements
Education
Bachelor's Degree - Criminal Justice
University of Texas at Tyler
01.2016
Skills
- Case Management
- Documentation
- QMHP
- Program Coordination
- Community Engagement
- Budget & Finance Tracking
Certification
Life & Health Insurance License
QMHP-CS
Timeline
Jail Assessor
North Texas Behavioral Health Authority
08.2024 - Current
Client Acquisition/ Project Management
VendTech International
12.2023 - Current
Senior Fraud Investigator
Charles Schwab via Procom
10.2021 - 04.2023
Licensed Benefit Advisor
One Exchange
08.2016 - 10.2021
QMHP-Case Manager
Community Access
10.2013 - 05.2016
Bachelor's Degree - Criminal Justice
University of Texas at Tyler