Jessica Echevarria
Los Angeles,CA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
Ross
03.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Resolved customer concerns to enhance satisfaction levels.
- Managed financial transactions effectively.
Education
High School Diploma -
Student Empowerment Academy
Los Angeles, CA06.2014
Child Development
Los Angeles Trade Technical College
Los Angeles, CASkills
- Customer service
- Teamwork and collaboration
- Verbal/written communication
- Problem-solving
- Multitasking
- Computer skills
- Active listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Ross
03.2022 - Current
High School Diploma -
Student Empowerment Academy
Child Development
Los Angeles Trade Technical College
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