JESSICA EDDLEMAN
Cookeville,TN
Summary
Experienced People leader trusted to elevate the employee experience through the lens of people, process, and systems. Committed to enhancing the agriculture industry and the experience of customers through innovation. Demonstrated success in fostering a positive, inclusive cultural environment and supporting growth and continued development for the company and its team members. Comfortable challenging the status quo, being challenged by others, and failing in order to learn. Collaborative partner providing consultative support. Great sense of humor
Overview
13
13
years of professional experience
Work History
Director Retail Operations
Farm Credit Mid-America
Cookeville, TN
01.2021 - 01.2024
- Led and managed a team of thirteen across four branch locations including implementation of team operating standards, monitoring procedural adherence, allocating resources and coaching for performance
- Fostered a culture of high trust and accountability within the team and greater organization
- Achieved over 160M in new money in 2023 exceeding goal for region
- Achieved less than 2% in adverse credit to maintain exceptional credit administration
- Maintained technical expertise, business and industry knowledge, and process development capabilities
- Accountable for performance and results in business, functional or operational areas by performing monthly loan reviews to ensure quality credit administration
- Developed, implemented and managed an effective quality control, while monitoring an improvement process as a member of the Financial Relationship Specialist leader role team
- Adjusted departmental plans and priorities to address resource and operational challenges and make decisions based on policies, procedures and business plans as a member of the Retail Management Systems project
- Coordinated and collaborated with cross-functional leaders and teams to make recommendations and solve problems
Customer Service Specialist
Farm Credit Mid-America
Lebanon, TN
09.2016 - 01.2021
- Delivered an exceptional customer experience as the first point of contact for phone and in-person customers
- Served as first line of defense for account discrepancies, credit line overdrafts, delinquent accounts, insurance policy monitoring, and collateral records
- Tracked and filed UCC continuations
- Oversaw record management and retention: completed documents to release lien at loan payoff to include mortgages, title and title lien statements, and UCC’s if requested by customer
- Processed monetary transaction including receipt of loan payments, funds transfers, transaction keying, wire transfers, loan disbursements, incoming payoff requests, daily balance and check scanning, and complete activities to reconcile required daily and monthly reports
Pet Nutrition Ambassador
Fusion Marketing | Nestle Purina & Merrick
Nashville, TN
04.2016 - 08.2019
- Established relationships with pet owners and store associates by engaging in pet nutrition conversation
- Provided pet nutritional information to enrich the lives of the animals with in-depth discussion of the pet’s specific needs and customer desire
- Delivered a range of product options to adequately meet the needs of the pet while staying within the requisites of the customer
Veterinary Technician
Williamson County Animal Hospital
Franklin, TN
12.2013 - 09.2016
- Diffused emergency situations with concerned pet owners
- Performed intricate medical procedures in a high stress environment
- Effectively multi-tasked in a fast-paced workplace
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
Administrative Assistant
Lovell Equine Clinic
01.2012 - 12.2013
Outside Sales Representative
Elrod Sales Company
01.2011 - 01.2012
Education
Master of Science - Agriculture
MURRAY STATE UNIVERSITY
Bachelor of Science - Agriculture
MURRAY STATE UNIVERSITY
Skills
- Organizational Culture
- Performance Management
- Development Procedures
- Onboarding & Offboarding
- Employer Branding
- Succession Planning
- Coaching
- Employee and Customer Experience
- Staff Development
- Operations Management
Timeline
Director Retail Operations
Farm Credit Mid-America
01.2021 - 01.2024
Customer Service Specialist
Farm Credit Mid-America
09.2016 - 01.2021
Pet Nutrition Ambassador
Fusion Marketing | Nestle Purina & Merrick
04.2016 - 08.2019
Veterinary Technician
Williamson County Animal Hospital
12.2013 - 09.2016
Administrative Assistant
Lovell Equine Clinic
01.2012 - 12.2013
Outside Sales Representative
Elrod Sales Company
01.2011 - 01.2012
Master of Science - Agriculture
MURRAY STATE UNIVERSITY
Bachelor of Science - Agriculture
MURRAY STATE UNIVERSITY