JESSICA DIAZ
Minotola
Summary
Dedicated and results-driven customer service professional with over 9 years of experience in delivering exceptional support and solutions to clients. Skilled in building strong relationships with customers, handling inquiries and complaints effectively, and exceeding performance metrics. Adept at multitasking in fast-paced environments, demonstrating strong communication and problem-solving abilities. Seeking to leverage my expertise to provide top-notch service and contribute to the success of a dynamic organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Devereux
Bridgeton, NJ
08.2025 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Residential Assistant
Oaks Integrated Care
Mount Holly, NJ
02.2018 - Current
- Assisted consumers with tasks they no longer can perform, such as cooking, laundry, dressing, grooming and using the restroom.
- Ensure all consumers take medications as directed by health care provider.
- Communicate any problems, concerns, or issues to supervisor and family members as needed.
Paralegal Secretary
Mazzoni Law Firm
Vineland, NJ
02.2017 - 07.2025
- Complete administrative duties such as making copies, answering and directing phone calls and greeting clients.
- Assist with accounting and billing.
- Schedule appointments with new clients.
Education
Associate of Science -
Associate Degree - Applied Science
Cumberland County College
Vineland, NJ05.2017
High School Diploma - undefined
Cornerstone Ministries & Christian School Inc.
Townsend, GA03.2013
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Client documentation
Certification
- American Red Cross
- First Aid, CPR and AED Certified
- Crisis Prevention Institute
- Crisis Prevention Institute (CPI) Certified
Timeline
Direct Support Professional
Devereux
08.2025 - Current
Residential Assistant
Oaks Integrated Care
02.2018 - Current
Paralegal Secretary
Mazzoni Law Firm
02.2017 - 07.2025
Associate Degree - Applied Science
Cumberland County College
High School Diploma - undefined
Cornerstone Ministries & Christian School Inc.