Jessica Elithorpe
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Manager on Duty
Dollar General
Hartford
10.2025 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Assisted customers with product inquiries.
- Conducted routine safety inspections to ensure a safe shopping environment.
- Collaborated with management to address operational challenges and improve efficiency.
- Resolved customer complaints in a professional manner.
- Trained new employees on job duties and company policies.
Team Member
Stewart's Shops
Salem
09.2024 - 02.2025
- Maintained cleanliness and organization of store displays and shelves.
- Operated cash register and processed customer transactions efficiently.
- Prepared food items according to safety and hygiene standards.
- Collaborated with team members to ensure smooth service flow.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Assisted customers with fuel purchases and product inquiries.
Teller
TD Bank
Manchester
01.2018 - 05.2020
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer accuracy and balanced daily transactions.
- Educated customers on bank products and services available.
- Resolved customer issues promptly to enhance satisfaction levels.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
Relationship Banker
M&T Bank
Schaghticoke
01.2016 - 08.2017
- Built strong relationships with clients to assess their financial needs.
- Provided personalized banking solutions to enhance customer satisfaction.
- Assisted clients with account openings and transactions efficiently.
- Prepared loan documents for review and approval by bank management.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Supervised daily teller operations and ensured compliance with banking policies.
- Trained and mentored new tellers on customer service best practices.
- Coordinated scheduling for teller staff to ensure optimal coverage.
Education
Bachelor of Science - Education
SUNY At Fredonia
Fredonia, NY 08.2009 - 05.2012
Skills
- Cash handling
- Transaction processing
- Operational efficiency
- Customer service
- Fraud detection proficiency
- Product knowledge
Timeline
Manager on Duty
Dollar General
10.2025 - Current
Team Member
Stewart's Shops
09.2024 - 02.2025
Teller
TD Bank
01.2018 - 05.2020
Relationship Banker
M&T Bank
01.2016 - 08.2017
Bachelor of Science - Education
SUNY At Fredonia
08.2009 - 05.2012