Josy Chaney
Detroit,AL
Summary
Experienced in management, proficient in solving issues, productive , and efficient in task completion. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Skilled in team leadership, operational management, and customer service excellence. Excels in communication, problem-solving, and adaptability, ensuring smooth operation and exceptional customer experiences.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
Work History
Manager on Duty
Dollar General
Detroit, AL
07.2019 - 08.2020
- Supervised daily store operations and ensured compliance with company policies.
- Managed employee under my shift and coordinated staff assignments for efficient workflow.
- Trained new employees on customer service standards and store procedures.
- Opened and closed the store efficiently while maintaining workflow for myself and other employees.
- Great customer service, and excellent leadership on a day to day basis.
- Audited cash registers at the end of each shift for accuracy for myself and my employees.
- Assigned tasks to employees and monitored progress of projects.
- Interacted with customers regularly to ensure their needs were met.
Call Center Representative
Bevill State Community College
Hamilton, AL
01.2015 - 05.2017
- Handled inbound customer inquiries and provided accurate information.
- Assisted students with registration and enrollment processes.
- Managed complaint resolutions through effective communication techniques.
- Collaborated with team members to enhance service delivery protocols.
- Trained new staff on call center procedures and best practices.
- Maintained up-to-date knowledge of college programs and services offered.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Frontline and Drive Thru Cashier
Jack’s Hamburgers
Guin, AL
04.2014 - 01.2015
- Greeted customers and ensured a welcoming dining experience.
- Prepared and assembled food orders according to specifications.
- Operated kitchen equipment and maintained cleanliness standards.
- Collaborated with team members to serve customers efficiently.
- Handled cash transactions and processed payments accurately.
- Maintained inventory levels and restocked supplies as needed.
- Addressed customer inquiries and resolved issues promptly.
- Followed health and safety guidelines during food preparation.
- Provided excellent customer service to ensure customer satisfaction.
- Performed daily opening and closing procedures for the store.
- Trained new employees on proper customer service techniques.
Education
Associate of Science - Sociology
Bevill State Communtiy College
Hamilton, AL 08.2013 - 05.2017
Sulligent High School
Sulligent, ALSkills
- Store operations
- Staff training
- Customer service
- Cash handling
- Complaint resolution
- Team collaboration
- Workflow management
- Effective communication
- Leadership skills
- Problem solving
- Time management
- Attention to detail
- Employee training
- Call center environments
- Cash register operation
- Inventory management
- Sales transactions
- Multitasking and organization
Timeline
Manager on Duty
Dollar General
07.2019 - 08.2020
Call Center Representative
Bevill State Community College
01.2015 - 05.2017
Frontline and Drive Thru Cashier
Jack’s Hamburgers
04.2014 - 01.2015
Associate of Science - Sociology
Bevill State Communtiy College
08.2013 - 05.2017
Sulligent High School