Jessica Ellis
Fairport,NY
Summary
I recently finish school at MyComputer Career. I am a motivated student working toward Bachelors in Cybersecurity. Possess some experience in Network and Security. Proven success working within fast-paced, collaborative settings given I work in retail customer service for quite sometime. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT technician position. Ready to help team achieve company goals. I am truly a motivated individual with strong work ethic and who works independently with strong organizational and team collaboration skills with experience in improving processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ollie's
Retail
01.2019 - 02.2022
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Organized and detail-oriented with a strong work ethic
Education
Certificate of ITSA - Certificate of IT Security And Administration
MyComputerCareer.com
Raleigh, NC03.2023
GED -
Greece Learning Center
Greece NY06.2013
Skills
- Telephone Reception
- Customer Complaint Resolution
- Active Listening
- Time Management
- Corrective Actions
- Customer Assistance
Accomplishments
I earn multiple soft skills Certificates for Personal Development. These certificates display my achievement in skills in Communication, Collaboration and Leadership.
Certification
Information Technology Security and Administration
Timeline
Ollie's
Retail
01.2019 - 02.2022
Certificate of ITSA - Certificate of IT Security And Administration
MyComputerCareer.com
GED -
Greece Learning Center
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