Jessica Elsenheimer
Gallipolis,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Gallipolis, OH
11.2022 - 02.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Off-loading weekly freight to put on the sales for.
- Conducted proper stocking procedures for the sales floor.
- Rotated weekly advertising ad's for company promotions.
Quartermaster and Chemical Equipment Repair
United States Army
Fort Campbell, KY
12.2008 - 09.2012
- Examined parts for defects such as breakage or excessive wear.
- Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
- Determined sources of problems resulting in machinery malfunction, utilizing evaluation instruments and visual and auditory observation to troubleshoot defective equipment.
- Maintained operability and safety of machinery and equipment by performing daily inspections and preventive maintenance.
- Analyzed blueprints and manufacturer instructions to take apart and reassemble machinery for maintenance and component replacements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Checked and replenished inventory to maintain optimal operations.
- Accounted for more than millions of dollars in deployable and installation equipment.
- Analyzed departmental documents for appropriate distribution and filing.
Crew Member
McDonalds
Fort Walton Beach, FL
05.2007 - 08.2008
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Endorsed products by making recommendations and promoting specials, increasing daily sales.
- Offered enthusiastic and personable service to all customers and employees.
Education
High School Diploma -
Okaloosa Technical College And High School
Fort Walton Beach05.2008
Skills
- Records Maintenance
- Order Supplies
- Time Management
- Problem Resolution
- Strategic Planning
- Employee Scheduling
- Staff Supervision
- Customer Service
- Inventory Control
- Adaptability
- Dependability
Timeline
Assistant Store Manager
Family Dollar
11.2022 - 02.2023
Quartermaster and Chemical Equipment Repair
United States Army
12.2008 - 09.2012
Crew Member
McDonalds
05.2007 - 08.2008
High School Diploma -
Okaloosa Technical College And High School