Jessica Elsenheimer
Gallipolis,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Family Dollar
11.2022 - 02.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Off-loading weekly freight to put on the sales for.
- Conducted proper stocking procedures for the sales floor.
- Rotated weekly advertising ad's for company promotions.
Quartermaster and Chemical Equipment Repair
United States Army
12.2008 - 09.2012
- Examined parts for defects such as breakage or excessive wear.
- Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
- Determined sources of problems resulting in machinery malfunction, utilizing evaluation instruments and visual and auditory observation to troubleshoot defective equipment.
- Maintained operability and safety of machinery and equipment by performing daily inspections and preventive maintenance.
- Analyzed blueprints and manufacturer instructions to take apart and reassemble machinery for maintenance and component replacements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Checked and replenished inventory to maintain optimal operations.
- Accounted for more than millions of dollars in deployable and installation equipment.
- Analyzed departmental documents for appropriate distribution and filing.
Crew Member
McDonalds
05.2007 - 08.2008
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Endorsed products by making recommendations and promoting specials, increasing daily sales.
- Offered enthusiastic and personable service to all customers and employees.
Education
High School Diploma -
Okaloosa Technical College And High School
Fort Walton Beach05.2008
Skills
- Records Maintenance
- Order Supplies
- Time Management
- Problem Resolution
- Strategic Planning
- Employee Scheduling
- Staff Supervision
- Customer Service
- Inventory Control
- Adaptability
- Dependability
Timeline
Assistant Store Manager
Family Dollar
11.2022 - 02.2023
Quartermaster and Chemical Equipment Repair
United States Army
12.2008 - 09.2012
Crew Member
McDonalds
05.2007 - 08.2008
High School Diploma -
Okaloosa Technical College And High School