Jessica England
Rhinelander,WI
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
24
24
years of professional experience
Work History
Assistant Manager - Front Desk
Comfort Inn Rhinelander
Rhinelander, WI
05.2013 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Managed daily operations of the front desk, including check-in and check-out procedures, room assignments, reservations.
- Maintained the hotel's high standards of customer service and quality assurance.
- Coordinated with vendors to arrange catering services for special events held at the hotel.
- Competing the Daily Audit paperwork, CLC reconciliation, month end reporting, and weekly accounts receivables
- Placement of ads using Indeed, interviewing, and hiring of staff including completing all required paperwork.
- Maintaining MPR records and room inspections daily.
- Working with maintenance fixing TV's, door locks, and maintaining the pool.
Assistant Manager
Dollar Tree Distribution Center
Rhinelander, WI
01.2010 - 04.2013
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Assisted with ordering and maintaining inventory.
- Daily accounting, deposits, and banking.
Front Desk Agent
Comfort Inn Rhinelander
Rhinelander, WI
01.2001 - 01.2010
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Participated in team training sessions on topics such as customer service standards.
- Resolved customer issues promptly and professionally in accordance with company policies and procedures.
- Cooperated with other departments to ensure smooth workflow throughout the office.
- Did laundry and filled in working with housekeeping when needed.
Education
High School Diploma -
Old West Division
Milwaukee05-1997
Skills
- Employee Performance Evaluations
- Operations Management
- Task Delegation
- Employee Scheduling
- Product and service knowledge
- Recruiting and interviewing
- Sales monitoring
- Cost Reduction
- Business development understanding
- Orientating and training
- Meeting facilitation
- Staff Management
- Sales Growth-
- Staff Supervision
- Recruitment and hiring
- Customer Relations
- Workload Management
Timeline
Assistant Manager - Front Desk
Comfort Inn Rhinelander
05.2013 - Current
Assistant Manager
Dollar Tree Distribution Center
01.2010 - 04.2013
Front Desk Agent
Comfort Inn Rhinelander
01.2001 - 01.2010
High School Diploma -
Old West Division