Jessica Erickson
Grand Rapids,MI
Summary
Talented professional proven successful in leading team members in fast paced settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail, customer service and superior work ethic. Committed to upholding OSHA/Health and Safety rules and regulations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Management Supervisor
Logical Landscape Management LLC
Grand Rapids , MI
11.2022 - Current
- Developed and implemented process improvement initiatives to increase productivity, reduce cost, and improve quality.
- Maintained daily operations of the organization by supervising staff and monitoring performance metrics.
- Coordinated with other departments to ensure adherence to operational policies and procedures.
- Analyzed data to identify areas for optimization and develop plans for implementation.
- Provided guidance and direction to team members in order to achieve organizational goals.
- Resolved conflicts between employees in a timely manner while maintaining positive relationships.
- Managed daily workflow processes including scheduling, resource allocation, budgeting, and reporting.
- Monitored inventory levels and adjusted production schedules accordingly to meet customer demands.
- Ensured compliance with safety regulations through periodic inspections of work sites.
- Established clear expectations for employee performance with respect to job roles and responsibilities.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
Licensed Tattoo Artist
Forever Ink Tattoos
Grand Rapids , MI
04.2008 - 05.2023
- Maintained a clean and sterile workspace to ensure safety of clients.
- Developed custom designs for tattoos based on customer requests.
- Adhered to health regulations and standards when performing tattoo services.
- Assisted in training new employees in proper sterilization methods and use of equipment.
- Educated clients on safety precautions before beginning any procedure.
- Ensured that all tools were properly sanitized before each procedure was performed.
- Managed inventory of supplies such as needles, pigments, stencils.
- Conducted regular maintenance checks on tattoo machines to ensure proper functioning.
- Maintained a positive relationship with customers by providing excellent customer service skills.
- Prepared records of client progress and services performed under care.
- Identified health scenarios that required more skilled care or knowledge.
- Followed standard infection control protocols to avoid illness or contamination.
Education
CPT - Phlebotomy
Blue Heron Academy of Healing Arts And Sciences
Grand Rapids, MI09-2024
CPT -
National Healthcareer Association
09-2024
Skills
- Strategic Planning
- Operations administration
- Operations Oversight
- Management
- Technology
- Financial Management
- Risk Management
- Sanitizing requirements
- Sanitation Procedures
- Customer Service
- Data Entry
Certification
- CPT
Timeline
Operations Management Supervisor
Logical Landscape Management LLC
11.2022 - Current
Licensed Tattoo Artist
Forever Ink Tattoos
04.2008 - 05.2023
- CPT
CPT - Phlebotomy
Blue Heron Academy of Healing Arts And Sciences
CPT -
National Healthcareer Association
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