Exceptional leader experienced in creating and integrating business plans, strategies and procedures. Dedicated to setting goals focused on performance and growth. Skilled Pool and Landscape knowledgeable about monitoring metrics and maximizing team success in fast-paced construction settings. Performance- and quality-driven with 15 years of experience. Natural leadership talent with motivational approach. . Accomplished at training a team for excellent work and closely monitoring sales. Dedicated to setting and meeting long-term profitable sales goals. Dependable Estimator with 20 years of experience in estimation profession. Exceptional job costing and customer service talents. Trained in obtaining bids from suppliers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Management Supervisor
New Image Landscape and Pools, LLC
Mesa, Arizona
09.2018 - Current
Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Developed innovative approaches that increased efficiency without sacrificing quality or safety standards.
Revamped internal procedures into clearly defined structure, resulting in higher quality services and cost reductions.
Issued work schedules, duty assignments and deadlines for office or administrative staff.
Reviewed subcontractors work to check adherence to quality standards and proper procedures.
Utilized effective communication and active listening to meet customer service standards.
Negotiated contracts with customers to secure sales deals.
Liaised with channel partners to build business.
Enhanced sales volume through skilled support to both new and inactive customers.
Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
Participated in industry and trade organizations to build industry and customer alliances.
Identified potential clients, built relationships, and negotiated contracts.
Created, updated, and tracked project plans to ensure all tasks were completed on time.
Utilized scheduling software to manage resources and track progress of projects.
Built and established strong partnerships with teams, vendors and contractors.
Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Conferred with project personnel to identify and resolve problems.
Developed and maintained project plans, timelines, and budgets.
Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
Education
Bachelor of Arts - Business
Maricopa Community Colleges - Mesa Community College
Mesa, AZ
05-2003
Skills
Pool Studios
Quickbooks
MS Project
Pentair Pool Builder
Lien Procurement
City Permit
Engineering Request
Contracts - Customer and Subcontracts
Material Ordering
Project Closeout
Accounts Payable and Receivable
Operations Management
Profitability Improvement
Strategic Planning
Crisis Management
Budgeting and Finance
Performance Management
Financial Reporting
Vendor Management
Budget Management
Microsoft Office
Accounts Payable and Receivable
Soils Report
Scheduling and Calendar Management
Project Management
Documentation and Recordkeeping
Relationship Building
Support Services
Affiliations
Ministry Degree- Biblical Studies
Travel
Active Volunteer for Arise Foundation
Certification
SWPPP Certified - Walmart
ASU- Project Management Certificate
Timeline
Operations Management Supervisor
New Image Landscape and Pools, LLC
09.2018 - Current
Bachelor of Arts - Business
Maricopa Community Colleges - Mesa Community College
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