Vanessa Gagliardi
Dania Beach,FL
Summary
Operations Management Supervisor with expertise in developing efficient work systems and enhancing operational processes. Proven track record in driving cost reductions and elevating service quality through strategic planning and effective team leadership. Demonstrated ability to streamline operations and implement impactful process improvements.
Overview
2026
2026
years of professional experience
Work History
Operations Management Supervisor
Resort Sales Consulting, LLC
Sunny Isles, FL
04.2018 - Current
- Recruited, trained, and evaluated diverse teams to embody organizational culture.
- Provided leadership and mentoring to new employees on company programs.
- Established plans addressing productivity, operational performance, and staff retention.
- Monitored outcome measures and program performance improvements.
- Interpreted work procedures and policies for staff understanding.
- Fostered communication among team members to enhance collaboration.
- Conducted financial forecasting to explore strategic options and solutions.
- Coordinated staff schedules and assignments to optimize resources.
Assistant Manager
Pak Mail Pines
Pembroke Pines, Florida
10.2009 - 04.2018
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised packing and shipping processes to ensure timely deliveries.
- Coordinated inventory management and restocking of supplies regularly.
- Implemented customer service best practices to enhance client satisfaction.
Director/Producer's Assistant
Tedrarte Productions
Hollywood, Florida
05.2012 - 01.2015
- Developed and implemented strategic plans to enhance production efficiency.
- Conducted regular team meetings to align goals and address challenges proactively.
- Directed marketing strategies to promote upcoming productions and engage audiences.
Dental Technician
Antede
Caracas, Venezuela
2000 - 2021
- Fabricated dental prosthetics using advanced tools and materials.
- Adjusted and repaired dentures to meet patient specifications.
- Followed safety protocols during all fabrication processes.
Education
Associate of Science -
Antede / INCE
Caracas, Venezuela01-2000
Skills
- Team building
- Employee training
- Operational performance
- Critical thinking
- Professionalism
- Inventory management
- Problem solving
- Adaptability
- Collaboration
- Scheduling coordination
- Personnel development
- Operations administration
- Delegation
- Operations management
- Employee supervision
- Multitasking capacity
- Staff motivation
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Languages
English
Professional
Spanish
Native/ Bilingual
Accomplishments
Top Performer Admin Employee 2019,2020,2021
References
References available upon request.
Timeline
Operations Management Supervisor
Resort Sales Consulting, LLC
04.2018 - Current
Director/Producer's Assistant
Tedrarte Productions
05.2012 - 01.2015
Assistant Manager
Pak Mail Pines
10.2009 - 04.2018
Dental Technician
Antede
2000 - 2021
Associate of Science -
Antede / INCE