Heather Caldwell
Cleveland
Summary
Operations professional with experience in managing and optimizing workflows to enhance productivity. Known for commitment to team collaboration and driving results. Highly adaptable and reliable, with skills in process improvement and operational management.
Overview
13
13
years of professional experience
Work History
Operations Management Supervisor
UPS Package Center
10.2024 - Current
- Manage dispatch system and supervise drivers and deliveries
- Address and solve customer concerns and provide solutions for issues drivers encounter
Recruiting Office Admin.
United States Coast Guard Reserves
03.2023 - Current
- Conducted community outreach to strengthen recruiting engagement, organized and participated in recruiting events, ordered supplies and kept office clean and orderly
Production Supervisor
Swagelok Company
06.2022 - 10.2024
- Lead and directed a team of 25 associates in assembly activities while focusing on safety, quality, cost, and customer satisfaction
- Utilized Lean Daily Management System Cadence to achieve operational goals with emphasis on continuous improvement
- Maintained fair and consistent application of Swagelok policy and procedures
- Created and maintained labor plan to include interviewing, hiring, and termination
Avionics Electrical Technician (AET2/E-5)
United States Coast Guard Air Station Detroit
07.2018 - 03.2020
- Organized maintenance procedures for mission readiness operations
- Trained several new members in learning aircraft systems
- Supervised avionics shop and daily operations
- Utilized schematics and wiring diagrams to locate and diagnose wiring discrepancies
- Drafted several memorandums, personnel award recommendations, and policy changes
- Maintained an inventory of approximately 300 calibrated tools
- Managed mission support collateral duties amongst aviators, ensuring work was completed correctly and in a timely manner
- Assigned weekly flights and duty schedule shifts for approximately 40 service members
Avionics Electrical Technician (AET2/ E-5)
United States Coast Guard Air Station Miami
01.2015 - 07.2018
- Repaired electrical components/wiring and various systems in the helicopter, trained and educated subordinates on aircraft components to assist them in qualifying and promoting
- Developed and delivered educational training sessions in a classroom setting to all aviation members on a semi-regular basis
- Conducted several law enforcement patrols with other state/federal law enforcement authorities in order to locate and identify illegal activity on boats
- Performed search and rescue operations utilizing hoist system to bring survivors in the cabin, simultaneously conning pilots to position the helicopter while maintaining radio communications with other assets on scene
Seaman (SN/E-3)
United States Coast Guard Station Frankfort
05.2012 - 07.2014
- Conducted regular vessel inspections and issued for violations of safety standards
- Continuously trained to maintain proficiency in defense and control tactics
- Conducted search and rescue operations on the 25’ Response Boat Small and maintained first aid and CPR training
- Maintained proficiency on the Inflatable Skiff Ice Boat to respond to search and rescue needs on inland lakes during the winter months
- Streamlined radio communication between various Coast Guard sectors, helicopters and boats on Lake Michigan in order to ensure cohesion was accomplished with multiple assets
- Planned and facilitated volunteer opportunities for service members to tutor elementary students in math, reading, and writing activities
Education
Associate of Arts - Cybersecurity
Saint Leo University
Saint Leo, FL12.2021
Bachelor of Science - Health and Physical Education
Slippery Rock University
Slippery Rock, PA05.2012
Skills
- Risk management
- Attention to detail
- Excellent communication
- Team collaboration
Community Service
- 2024, Purrfect Companions Sanctuary, Cleveland, OH, Created a Go Fund Me for the cat rescue as the director was in dire need of financial assistance.
- 2020, The Devoted Barn, Holly, MI, Fed and cared for approximately 50 dogs at this farm.
- 2015-2017, Communities Helping Adolescents Mentor Program, Opa-Locka, FL, Mentored 'at-risk' high school students.
- 2015, Society for the Prevention of Cruelty to Animals, Elizabeth City, NC, Volunteered over 60 hours providing care for the cats and dogs at the animal shelter.
- 2013, Girls on The Run, Frankfort, MI, Promoted physical fitness by training girls for their first 5k race.
- 2012-2014, Read Naturally Program, Frankfort, MI, Tutored second grade students focusing on developing reading and writing skills.
Leadership Training
- 11/01/22, Leadership Essentials, Swagelok, Solon, OH
- 03/01/18, Critical Incident Stress Management Training, USCG Air Station Cape Cod, Buzzards Bay, MA
- 05/01/17, Leadership and Management School, USCG Sector Miami, Miami, FL
Timeline
Operations Management Supervisor
UPS Package Center
10.2024 - Current
Recruiting Office Admin.
United States Coast Guard Reserves
03.2023 - Current
Production Supervisor
Swagelok Company
06.2022 - 10.2024
Avionics Electrical Technician (AET2/E-5)
United States Coast Guard Air Station Detroit
07.2018 - 03.2020
Avionics Electrical Technician (AET2/ E-5)
United States Coast Guard Air Station Miami
01.2015 - 07.2018
Seaman (SN/E-3)
United States Coast Guard Station Frankfort
05.2012 - 07.2014
Bachelor of Science - Health and Physical Education
Slippery Rock University
Associate of Arts - Cybersecurity
Saint Leo University
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