Jessica Ernst
Bangor ,ME
Summary
Accomplished professional with a proven track record at within the community, excelling in patient care and crisis management. Demonstrates exceptional organizational ability and clinical documentation skills, enhancing operational efficiency and patient/patron satisfaction. Known for engaging personality and reliability, consistently achieving positive outcomes in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Carolina Sports & Spirits
09.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Recovery Coordinator
Penobscot Community Health Center
06.2022 - 11.2023
- Collaborated with various groups to troubleshoot and resolve build and deployment issues.
- Maintained daily contact with project managers and IT personnel to deliver timely status updates.
- Streamlined processes for efficient case management, reducing administrative workload and allowing for more focused patient care.
- Developed strong relationships with community organizations, enhancing access to essential support services.
- Provided crisis intervention services when needed, assisting patients in overcoming barriers to their recovery journey.
- Maintained detailed documentation of all aspects of patient care, contributing to seamless communication across the treatment team members.
Medical Assistant
Penobscot Community Health Center
06.2022 - 11.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Lead Direct Support Professional
Sweetser
02.2016 - 06.2021
- Oversaw daily operations at residential facilities while adhering to strict guidelines set forth by regulatory agencies to ensure compliance with industry standards.
- Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
- Developed strong relationships with clients'' families to foster trust, open communication, and continuity of care.
- Supported clients in achieving personal goals with tailored assistance in daily living tasks such as hygiene, meal preparation, and household chores.
- Collaborated closely with healthcare professionals to develop appropriate interventions for medical or psychiatric conditions affecting client wellbeing.
- Served as a mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.
- Maintained accurate documentation on all aspects of client care to ensure compliance with regulations and facilitate interdisciplinary collaboration.
Education
No Degree - Medical Billing And Coding
Eastern Maine Community College
Bangor, ME05.2025
High School Diploma -
John Baptist Memorial High
Bangor, ME06.2015
Skills
Strong multitasking
Customer Service
Highly reliable
Patience and Tolerance
Engaging personality
Cleanliness and hygiene
Organizational ability
Complex Problem-Solving
HIPAA Compliance
Patient Scheduling
Phlebotomy
Clinical Documentation
Vital Sign Monitoring
EMR / EHR
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Recovery Coordinator
Penobscot Community Health Center
06.2022 - 11.2023
Medical Assistant
Penobscot Community Health Center
06.2022 - 11.2023
Bartender
Carolina Sports & Spirits
09.2021 - Current
Lead Direct Support Professional
Sweetser
02.2016 - 06.2021
- CCMA - Certified Clinical Medical Assistant
No Degree - Medical Billing And Coding
Eastern Maine Community College
High School Diploma -
John Baptist Memorial High
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