JESSICA ESPANA
Ft. Myers,US
Summary
Detail-oriented individual and creative professional with a background in the restaurant industry and a strong foundation in graphic design. My experience in the fast-paced hospitality sector has honed my ability to manage multiple tasks, collaborate with diverse teams, and deliver exceptional customer service. I also possess skills in graphic design, including creating marketing materials, branding, and digital content.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fitness Attendant
Florida Gulf Coast University
08.2023 - Current
- Kept fitness areas, machines, and spaces clean and orderly for patrons.
- Administered CPR, first aid and medical services to injured customers and participants.
- Promoted a positive workout environment, enforcing facility rules and addressing concerns promptly.
- Participated in ongoing professional development opportunities within the fitness industry, staying current on relevant trends and best practices.
- Optimized facility cleanliness, performing routine sanitation tasks to maintain a hygienic workout environment for all users.
- Enhanced gym safety by conducting regular equipment inspections and maintenance tasks.
Hostess
Nicoletta's Pizzeria and Restaurant
11.2021 - 06.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
Bachelor of Science (B.S.) - Marketing
Florida Gulf Coast University
Fort Myers, FL05.2027
High School Diploma -
Park Vista Community High School
05.2023
Skills
- Graphic Design
- Video Production
- Advertisement
- Professional Writing
Accomplishments
Assistant PR & Marketing for my sorority, which entailed in making flyers for our philanthropy and upcoming events, helping capture and edit the recruitment video, running the instagram, and managing all social media accounts
Certification
- CPR/AED Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fitness Attendant
Florida Gulf Coast University
08.2023 - Current
Hostess
Nicoletta's Pizzeria and Restaurant
11.2021 - 06.2023
High School Diploma -
Park Vista Community High School
- CPR/AED Certification
Bachelor of Science (B.S.) - Marketing
Florida Gulf Coast University
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