JESSICA ESPANA
Ft. Myers
Summary
Detail-oriented individual experienced in hospitality and customer service. Offering solid foundation in marketing principles and passion for learning and development within this field. Contributes strong understanding of consumer behavior and data analysis, complemented by skills in content creation and social media management. Ready to use and develop digital marketing and analytical skills in the real world.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Marketing Developer
Florida Gulf Coast University
01.2025 - Current
- Responsible for planning, creating, designing, and implementing all assigned marketing concepts for University Recreation & Wellness to promote the programs and facilities within the department. This includes but is not limited to flyers, posters, photographs, videos, creating and managing social media content, communicating with professional and student staff, attending meetings, and contributing to other marketing and outreach efforts as necessary.
- Collaborated with cross-functional teams to develop cohesive marketing strategies, resulting in improved company performance.
Fitness Attendant
Florida Gulf Coast University
08.2023 - Current
- Primarily responsible for providing a clean, safe, and helpful workout environment for the users of the University Recreation & Wellness Center, as well as provide assistance to those working out.
- Administered CPR, first aid and medical services to injured customers and participants.
Hostess
NICOLETTA'S PIZZERIA AND RESTAURANT
11.2021 - 06.2023
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Communicated clearly with servers regarding guest needs or requests.
- Demonstrated excellent customer service skills to ensure a pleasant dining experience.
- Conversed with members and guests in outgoing and friendly manner.
- Presented positive first impression of establishment's high standards by delivering exceptional service.
Education
Bachelor of Science (B.S.) - Marketing
Florida Gulf Coast University
Fort Myers, FL05.2027
High School Diploma -
Park Vista Community High School
05.2023
Skills
- Brand strategy
- Influencer marketing
- Paid advertising
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Microsoft Excel and PowerPoint
Certification
- First Aid Certification - American Heart Association.
- CPR/AED Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Marketing Developer
Florida Gulf Coast University
01.2025 - Current
Fitness Attendant
Florida Gulf Coast University
08.2023 - Current
Hostess
NICOLETTA'S PIZZERIA AND RESTAURANT
11.2021 - 06.2023
High School Diploma -
Park Vista Community High School
- First Aid Certification - American Heart Association.
- CPR/AED Certification
Bachelor of Science (B.S.) - Marketing
Florida Gulf Coast University
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