Jessica Espino
Southwest ISD
San antonio
2
Languages
2027
years of professional experience
Reliable professional with extensive experience in customer service and instructional support. Known for a customer-focused mindset and effective communication skills, contributing to streamlined processes and enhanced student engagement. Eager to leverage experience to drive positive outcomes in educational environments.
Work History
Paraprofessional
5 Years- Supported students with individualized learning needs, fostering engagement and participation.
- Monitored student progress, providing feedback and support for academic improvement.
- Assisted teachers in implementing lesson plans and classroom activities.
- Collaborated with educators to develop instructional materials and resources.
Cashier/Stocker
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout area.
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Assisted in inventory management by organizing stockroom and maintaining accurate records.
Customer Service Representative
- Handled escalated calls, resolving issues to ensure customer satisfaction and retention.
- Assisted customers with inquiries, providing accurate information and solutions efficiently.
- Utilized CRM software to track customer interactions and improve service delivery.
- Collaborated with team members to streamline processes for enhanced operational efficiency.
Florist
- Designed and arranged floral displays for various occasions, enhancing store presentation.
- Assisted customers with plant selection and care advice, improving overall satisfaction.
- Maintained inventory of flowers and supplies, ensuring optimal stock levels.
- Processed customer transactions accurately, contributing to efficient checkout operations.
Education
Bachelor of Engineering - Engineering
Skills
Instructional support
Effective communication
Customer service
Customer-focused mindset
Money handling
Punctual and reliable
Friendly and personable
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Paraprofessional
Southwest ISD
08.2021 - CurrentRead More
Cashier/Stocker
Culebra Meat Market
2014 - 2021Read More
Customer Service Representative
Soriana Distribution Call Center
2008 - 2011Read More
Florist
HEB Grocery Store
2005 - 2008Read More
The Autonomous University of Nuevo León
Bachelor of Engineering from Engineering
Read More