Jessica Fang
Fresno,CA
Summary
Customer service professional dedicated to effective team management and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Associate Manager
Edwards 21 and IMAX
Fresno, CA
05.2005 - Current
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Adhered to all confidentiality requirements at all times.
- Met all customer call guidelines including service levels, handle time and productivity.
- Solved unresolved customer issues.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Strong leader of customer support staff.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
- Managed work flow to exceed quality service goals.
Education
GED - undefined
Fresno City College
Current
Skills
- Exceptional interpersonal communication
- Skilled trainer
- Excellent time management skills
- Inventory control
- Effective problem solver
- Effective workflow management
- Adherence to high customer service standards
- Microsoft Outlook, Word and Excel
Accomplishments
Conducting over 25 employees by giving back to our local ASPCA raising over $6000.00.
Timeline
Associate Manager
Edwards 21 and IMAX
05.2005 - Current
GED - undefined
Fresno City College