Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jessica Favila

Anaheim,CA

Summary

Seasoned and motivated individual with a history of effectively managing teams, known for exceptional communication and conflict resolution. Committed to providing excellent customer service, performances and leadership.

Overview

8
8
years of professional experience

Work History

Supervisor

Starbucks
Orange, CA
10.2021 - Current
  • Supported highest standards of conduct and service to support company reputation.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated with team members to ensure efficient workflow and high-quality service.

Ultrasound Technologist

Bruce W Kovacs MD Inc
Garden Grove, CA
05.2023 - 03.2025
  • Adhered to ethical standards of practice while handling confidential patient information.
  • Met with pregnant patients to carry out initial, 12-week, anatomy, growth and other required types of scans on developing embryos and fetuses.
  • Reviewed patient history prior to performing ultrasounds.

Secretary

Bruce W Kovacs MD Inc.
Garden, California
05.2023 - 03.2025
  • Scheduled appointments and answered phone calls, acting as a point of contact for patients and other medical staff.
  • Gathered, organized and maintained patient information.
  • Reviewed records for accuracy and completeness ensuring all necessary information is included.

Assistant Manager

Cinemark Theaters
Orange, CA
11.2016 - 10.2021
  • Delegated work to staff, setting priorities and goals.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Associate of Science - Diagnostic Medical Sonography

Platt College
Anaheim, CA
04-2023

Skills

  • Customer service
  • Phone reception and etiquette
  • HIPAA guideline compliance
  • Data verification
  • Prioritization and time management
  • Conflict resolution

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Ultrasound Technologist

Bruce W Kovacs MD Inc
05.2023 - 03.2025

Secretary

Bruce W Kovacs MD Inc.
05.2023 - 03.2025

Supervisor

Starbucks
10.2021 - Current

Assistant Manager

Cinemark Theaters
11.2016 - 10.2021

Associate of Science - Diagnostic Medical Sonography

Platt College

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Jessica Favila