Jessica Fernandez
Arlington,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level or more opportunities to expand skills while facilitating company growth. As well as a customer-oriented Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender/Waitress
BoomerJacks
Arlington, TX
05.2021 - 05.2024
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Explained daily specials and beverage promotions to exceed daily sales goals
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Supply Chain Administrator
Ct aerospace
03.2018 - 02.2021
- Purchasing, Sales, Customer service, People skills, Customer support, Analysis skills
- Responsible for the company-wide coordination of logistics processes
- Monitors the supply of piece parts and coordinates the production area to meet customer requirements
- Manages and approves all cost for repairs and purchases
- Handled procurement, logistics and recordkeeping to facilitate and enhance company operations
- Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records
- Oversaw demand planning, purchasing, and logistics
- Improved, standardized and documented planning and scheduling processes
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information.
Head Bartender
Cooper street pub
04.2015 - 01.2018
- Greeted guests
- Checked customer IDs
- Implemented drink safety procedures
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Upsold customers from shelf to premium brands to help boost sales
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales
- Collected and organized daily till totals and tips
- Balanced daily registers and generated sales reports for management
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Closed out cash register and prepared cashier report at close of business
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings
- Handled establishment social media accounts, increasing customer traffic and bolstering business
- Kept bar presentable and well-stocked to meet customer needs
- Explained daily specials and beverage promotions to exceed daily sales goals.
Clerical Assistant
Aviation Inventory Resources
05.2013 - 01.2015
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Prepared shipping packages by printing packing labels and verifying orders
- Kept office records organized and supplies well-stocked for optimal team performance
- Answered multi-line telephone system and routed calls to appropriate personnel.
Education
High school diploma -
Skills
- Supply Chain
- Logistics
- Procurement
- SAP
- Purchasing
- Inventory Control
- Bartending
- Microsoft Office
- POS
- Computer Networking
- Sales (3 years)
- Retail sales (2 years)
- Retail (2 years)
- Customer support (3 years)
- Serving Experience
- Customer service
- Windows
- Aviation
- Filing
- Sourcing
- Forecasting
- Pricing
- Typing
- Clerical experience
- Analysis skills
- Supply chain
- Cash handling
- Serving
- Sales
- Hospitality
- Inside sales
- Computer networking
- Restaurant experience
- Computer skills
- Communication skills
- Office experience
- Salesforce
- Team management
- SharePoint
- Front desk
- Organizational skills
- English
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Data entry
- QuickBooks
- Phone etiquette
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Responsible Alcohol Service
- Payment Processing
- Handling Difficult Customers
- Cash Register Operation
Certification
- TABC Certified
- Food Handler Certification
- Bartender License
- Driver's License
Assessments
- Customer service, Proficient, 03/2022, Identifying and resolving common customer issues
- Bartending, Proficient, 09/2022, Understanding, pouring, and mixing drink orders
- Spreadsheets with Microsoft Excel, Proficient, 08/2022, Knowledge of various Microsoft Excel features, functions, and formulas
- Medical receptionist skills, Proficient, 08/2023, Managing physician schedules and maintaining accurate patient records
- Social media, Proficient, 08/2022, Knowledge of social media techniques and analytics interpretation
- Customer focus & orientation, Proficient, 03/2022, Responding to customer situations with sensitivity
- Work style: Reliability, Proficient, 06/2022, Tendency to be reliable, dependable, and act with integrity at work
- Working with MS Word documents, Proficient, 08/2023, Knowledge of various Microsoft Word features, functions, and techniques
- Administrative assistant/receptionist, Proficient, 11/2021, Using basic scheduling and organizational skills in an office setting
- Sales skills, Proficient, 01/2022, Influencing and negotiating with customers
- Analyzing data, Proficient, 03/2022, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
- Attention to detail, Proficient, 08/2022, Identifying differences in materials, following instructions, and detecting details among distracting information
- Inside sales, Proficient, 11/2022, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Timeline
Bartender/Waitress
BoomerJacks
05.2021 - 05.2024
Supply Chain Administrator
Ct aerospace
03.2018 - 02.2021
Head Bartender
Cooper street pub
04.2015 - 01.2018
Clerical Assistant
Aviation Inventory Resources
05.2013 - 01.2015