Jessica Ferreira
Doral,FL
Summary
Dependable candidate with a proven track record of delivering fast and high-quality customer service in restaurant settings. Experienced in sales across various industries. Self-motivated individual driven by a strong desire to succeed and meet goals. Known for outgoing and friendly nature, excels at quickly establishing rapport with customers, fostering an environment that encourages repeat business.
Overview
10
10
years of professional experience
Work History
Server Shift Leader
Il Forno Ristorante
04.2019 - 10.2024
- Provided exceptional table service in a fine dining restaurant, ensuring a memorable and enjoyable experience for guests.
- Maintained cleanliness and tidiness of tables, promptly clearing dirty dishes and resetting tables for the next guests.
- Engaged with customers to take orders, explain daily specials, and provide knowledgeable recommendations from the menu and wine list.
- Adhered to health and safety regulations while handling food, beverages, and linens, ensuring a hygienic and safe dining environment.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Bartender
Il Forno Ristorante
02.2020 - 04.2022
- Mixed unique and interesting cocktails for customers, including bar specials.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Assistant Manager
Il Forno Ristorante
10.2019 - 03.2020
- Supervised day-to-day operations to meet performance, quality, service, and staff expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Server
Le Bistrot Viet
11.2018 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Store Manager
Bodega Sana, Healthy Market
06.2016 - 03.2017
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Front Desk /Secretary
San Roman Medical Surgical Unit
11.2014 - 02.2015
- Answers and responds to patient request promptly by informing appropriate staff member of patient's request and ensuring effective resolution
- Performs all secretarial duties in a timeframe consistent with hospital policies and within time allotted
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Certificate - Nutrition For Life Foundation Course
Institute For Integrative Nutrition
Newark, OH11.2023
Certificate - Introduction To Food And Health
Stanford University
Stanford, CA05.2023
High School Diploma -
U.E. Instituto Juan XXIII
07.2013
Skills
- Bilingual
- Problem Solving
- Deliver Exceptional Customer Service
- Agile and Efficient
- Sales Experience
- Teamwork and Professionalism
Timeline
Bartender
Il Forno Ristorante
02.2020 - 04.2022
Assistant Manager
Il Forno Ristorante
10.2019 - 03.2020
Server Shift Leader
Il Forno Ristorante
04.2019 - 10.2024
Server
Le Bistrot Viet
11.2018 - 01.2019
Store Manager
Bodega Sana, Healthy Market
06.2016 - 03.2017
Front Desk /Secretary
San Roman Medical Surgical Unit
11.2014 - 02.2015
Certificate - Nutrition For Life Foundation Course
Institute For Integrative Nutrition
Certificate - Introduction To Food And Health
Stanford University
High School Diploma -
U.E. Instituto Juan XXIII
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