Jessica Ferreiro
Miami
Summary
Detail-oriented hospitality professional with a strong background in delivering exceptional service in high-pressure environments. Effectively handles customer inquiries and resolves issues efficiently while collaborating with team members. Bilingual in Spanish and English, committed to supporting team success through adaptability and reliability.
Overview
5
5
years of professional experience
Work History
Server
Sunkissed
Brickell, FL
04.2026 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Upheld cleanliness standards in dining area, contributing to positive ambiance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lead Patient Access Specialist
Univeristy of Miami Dental Facility
Miami, FL
03.2025 - 12.2025
- Trained and mentored new staff on best practices in patient intake procedures and systems use.
- Assisted with registration processes, insurance verification, and scheduling for patient appointments. Handled daily payment processing and managed over 200 incoming calls. Supported staff scheduling and coordinated team meetings for a group of 8+ physicians.
Patient Access Representative
University of Miami Cancer Institute
Miami, FL
06.2024 - 03.2025
- Facilitated patient check-in and registration processes, ensuring accurate data entry and compliance with protocols.
- Collaborated with clinical staff to streamline communication regarding patient needs and care coordination.
- Assisted in insurance verification processes, enhancing billing accuracy and reducing claim rejections.
Lead Patient Representative
Baptist Health Surgery Center
11.2022 - 06.2024
- Supported manager in daily operations with staffing, report reconciliation, QA process and other duties as assigned.
- Supervised staff in their roles. Conducted training with staff to ensure staff understands registration process, Insurance verification, and treatment.
- Supported manager with staffing and report reconciliation tasks.
Patient Financial Representative
Baptist Health Physical Therapy
09.2021 - 11.2022
- Promoted from Patient Financial Representative 1 to Patient Financial Representative 2 in under 6 months, demonstrating rapid career progression and excellence in role.
- Compiled daily financial journal with bank deposits and documentation for centralized billing to maintain accurate records.
- Assisted therapist with scheduling and extending patients for over 100 patients a day.
Education
Associate of Science - Business Administration
Miami Dade College
High School Diploma - undefined
American High-School Academy
Skills
- Fluent in both English and Spanish
- Product and service sales
- Microsoft Word
- Excel
- Ability to perform under pressure
- Adaptability & Flexibility
- Certified Notary
Timeline
Server
Sunkissed
04.2026 - Current
Lead Patient Access Specialist
Univeristy of Miami Dental Facility
03.2025 - 12.2025
Patient Access Representative
University of Miami Cancer Institute
06.2024 - 03.2025
Lead Patient Representative
Baptist Health Surgery Center
11.2022 - 06.2024
Patient Financial Representative
Baptist Health Physical Therapy
09.2021 - 11.2022
High School Diploma - undefined
American High-School Academy
Associate of Science - Business Administration
Miami Dade College