Jessica Fields
Dayton,Ohio
Summary
Dynamic professional with extensive experience at Spavia Day Spa, excelling in customer service and team building. Proven track record in enhancing client satisfaction through tailored massage techniques and effective training. Skilled in time management and decision-making, contributing to increased revenue and repeat business while fostering a collaborative work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Co Lead Massage Therapist
Spavia Day Spa
Miamisburg, OH
11.2021 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Established clear performance metrics, enabling effective evaluation of individual contributions and team success.
- Developed strong client relationships through consistent communication and tailored solutions.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Maintained client treatment records and designed long-term care programs for return customers.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
Clean Room Assembler
Nowrood Medical
Dayton, OH
09.2019 - 11.2021
- Quality inspection of medical parts
- Demonstrated adaptability by quickly learning new assembly techniques as required for various cleanroom projects.
- Enhanced product quality by meticulously assembling clean room components according to specifications.
- Handled delicate materials with care, preventing damage or loss during the assembly process.
- Maintained a contamination-free environment through diligent adherence to cleanroom procedures and guidelines.
- Consistently met or exceeded daily production quotas through focused attention on task completion and time management strategies.
- Supported cross-functional teams as needed, demonstrating flexibility in adapting to different project requirements within the cleanroom environment.
Assistant Deli Manager
Kroger
Lebanon, OH
06.2009 - 06.2018
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
- Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
- Streamlined deli operations by implementing efficient inventory management processes.
- Coordinated special events such as holiday promotions or cooking demonstrations to increase foot traffic in the deli department.
- Implemented cost-saving measures through waste reduction initiatives and improved purchasing practices.
- Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
- Managed staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Observed quality assurance standards to optimize freshness of deli products.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Education
Licensed Massage Therapist - Deep Tissue, Sports Massage, Prenatal Massage
Dayton School of Medical Massage
Dayton, OH11.2010
Skills
- Customer service
- Goal oriented
- Training and mentoring
- Time management abilities
- Schedule development
- Attention to detail
- Verbal and written communication
- Decision-making
- Team building
- Staff management
- Software experience
Certification
Licensed Massage Therapist certified in deep tissue, sports, Swedish, prenatal and currently taking cupping courses
References
Joseph Marshall 937-232-0345
Matthew Graham 937-424-7735
Chelsea Graham 937-477-4682
Timeline
Co Lead Massage Therapist
Spavia Day Spa
11.2021 - Current
Clean Room Assembler
Nowrood Medical
09.2019 - 11.2021
Assistant Deli Manager
Kroger
06.2009 - 06.2018
Licensed Massage Therapist - Deep Tissue, Sports Massage, Prenatal Massage
Dayton School of Medical Massage