Jessica Figueroa
Lakewood,CA
Summary
Learning and growing with a team is my passion. I hope to obtain a career with a company that values the same. 17 years with a company that is fair, compassionate, and ever changing has prepared me for new challenges. I hope to share what I have learned about customer satisfaction, employee care, and driving results with your company. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
17
17
years of professional experience
Work History
Store Manager
Starbucks
02.2021 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings resulting in a 12 point customer connection increase in under a year
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs resulting in 22% sales growth over the previous year.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Starbucks
10.2019 - 01.2021
- Created well thought out schedules
- Hired and created training plans for new employees
- Utilized store health checks to create thoughtful store action plans to keep in line with all Covid protocols
- Utilized company issued tools to enhance store communication
- Increased sales by 15% by gaining vast knowledge of all store operations
Shift Supervisor
Starbucks
04.2007 - 10.2018
- Ran shifts with customers at our core and solving problems in the moment resulting in higher customer connection scores
- Created efficient plays to lower drive times and drive Costumer occasions
- Trained and developed over 20 baristas to Supervisors
- Maintained efficient cash handler responsibilities
Education
High School Diploma -
Lakewood High School
Lakewood, CA05.2004
Skills
- Multitasking and Organization
- Program Administration
- Supply Ordering
- Team Development
- Revenue Generation
- Talent Recruitment
- Shift Scheduling
- Budget Administration
- Partnership Building
- Payroll Management
- Adapts quickly to change
Timeline
Store Manager
Starbucks
02.2021 - Current
Assistant Store Manager
Starbucks
10.2019 - 01.2021
Shift Supervisor
Starbucks
04.2007 - 10.2018
High School Diploma -
Lakewood High School