Jessica Figueroa
Naples,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
Family HealthMart Pharmacy
Naples , FL
12.2023 - 05.2024
- Improved inventory management by consistently monitoring stock levels and promptly ordering necessary medications.
- Ensured accuracy in prescription dispensing through meticulous attention to detail when measuring and counting medications.
- Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.
- Prevented errors in prescription fulfillment by carefully reviewing each order before dispensation and consulting with pharmacists as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Store Associate/Rx
CVS Pharmacy
Naples , Florida
11.2022 - 12.2023
- Unloaded merchandise and organized incoming shipments in their designated aisles and shelve
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Customer Service Representative
Home Depot
09.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Helped large volume of customers phone calls every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Receptionist
Center Spine Care
11.2018 - 02.2020
- Greeted incoming patients and established patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed phone call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Production Clerk
Chemaid Laboratories
07.2016 - 11.2018
- Managed documentation for work orders, ensuring completeness and accuracy in record keeping.
- Provided valuable input during new product development phases, helping minimize production delays or setbacks.
- Coordinated with multiple departments for smooth production flow and faster product delivery.
- Supported quality control efforts by adhering to standard operating procedures and reporting deviations promptly.
- Ensured compliance with safety regulations, promoting a safe working environment for all employees.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
High School Diploma -
Clifton High School
Clifton, NJ06.2011
Skills
- Customer service
- Patient assistance
- EMR system
- Confidentiality and HIPAA
- Insurance verification
- Workflow optimization
- Data entry
- Problem solving
Languages
Spanish
Elementary
Timeline
Pharmacy Technician
Family HealthMart Pharmacy
12.2023 - 05.2024
Store Associate/Rx
CVS Pharmacy
11.2022 - 12.2023
Customer Service Representative
Home Depot
09.2020 - 11.2022
Receptionist
Center Spine Care
11.2018 - 02.2020
Production Clerk
Chemaid Laboratories
07.2016 - 11.2018
High School Diploma -
Clifton High School
Similar Profiles
Nancy RamirezNancy Ramirez
Pharmacy Assistant at Elma Healthmart pharmacyPharmacy Assistant at Elma Healthmart pharmacy
Cori DurallCori Durall
Pharmacist in Charge at Key Rexall Healthmart PharmacyPharmacist in Charge at Key Rexall Healthmart Pharmacy
Deborah RaffertyDeborah Rafferty
Receptionist at Healthmart Regional HospitalReceptionist at Healthmart Regional Hospital
Jodi LewisJodi Lewis
REGIONAL DIRECTOR OF QUALITY, RISK MANAGEMENT AND INFECTION CONTROL at LANDMARK HOSPITALSREGIONAL DIRECTOR OF QUALITY, RISK MANAGEMENT AND INFECTION CONTROL at LANDMARK HOSPITALS
Kamila VelezKamila Velez
Lead Instructor at Mathnasium of NaplesLead Instructor at Mathnasium of Naples