Jessica Finegan
Joplin,MO
Summary
Resourceful Escape Room Manager with a background in designing and implementing engaging escape room experiences. Skilled in managing teams, maintaining smooth operations, and ensuring customer satisfaction. Strengths include problem-solving, team management, and innovative thinking. Previous work has led to increased repeat business due to memorable and enjoyable escape room experiences created for customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Escape Room Manager
Escape Joplin
Joplin, MO
05.2018 - Current
- Trained and supervised staff in customer service, game facilitation, duties, policies, and procedures.
- Implemented customer feedback initiatives to enhance visitor experience.
- Developed engaging themes and storylines for new escape room challenges.
- Managed daily operations of immersive escape room experiences.
- Coordinated maintenance and troubleshooting of room puzzles and technology.
- Managed inventory of supplies, equipment, furniture, decorations and other materials needed for successful operations.
- Scheduled appointments, events, and managed calendars for customers.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Interviewed and hired associates to fill staff vacancies.
Stock Room Associate
Big Lots
Joplin, MO
01.2021 - 02.2023
- Received and unpacked shipments following company procedures.
- Organized stock room for efficient access to merchandise.
- Assisted with restocking shelves to ensure product availability.
- Collaborated with team members to complete daily tasks efficiently.
- Monitored expiration dates and rotated stock regularly for freshness.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
- Communicated with customers to answer questions.
- Verified product numbers with scanners and manual tracking.
- Operated office equipment and technology, tracked stock inventory and reported accidents or damage.
Education
Some College (No Degree) - General Studies
Missouri Southern State University
Joplin, MOSkills
- Staff training
- Event scheduling
- Customer feedback implementation
- Operational efficiency
- Customer relationship management
- Innovative and creative thinking
- Technical aptitude
- Problem-solving
Certification
- Certified in Technical Support Fundamentals.
Affiliations
- Self-taught 3D modeling and animation using Blender; completed multiple personal and collaborative projects
- Skilled in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro)
- Developed basic programming skills through personal study
- Created short animations and visual effects as part of personal portfolio work
References
References available upon request.
Timeline
Stock Room Associate
Big Lots
01.2021 - 02.2023
Escape Room Manager
Escape Joplin
05.2018 - Current
Some College (No Degree) - General Studies
Missouri Southern State University