Jessica Finn
Crown Veterinary Specialists
Franklin,NJ
6
years of professional experience
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.
Work History
Client Service Representative
8 Months- Coordinated appointment scheduling and client communications to enhance service delivery.
- Managed client inquiries effectively, ensuring timely resolution of concerns.
- Implemented workflow improvements that streamlined client service processes and reduced wait times.
- Collaborated with veterinary team to ensure accurate patient records and enhance overall client experience.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Client Service Representative
5 Years 2 Months- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Managed and updated physical and digital client account information to keep records accurate and current.
Patient Service Representative
2 Years- Maintained accurate records of services provided during each visit or procedure.
- Maintained a clean and organized reception area.
- Assisted with scheduling follow-up appointments according to provider availability.
- Sorted and distributed incoming mail daily.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned documents into electronic health record system as needed.
Patient Service Representative
3 Years 2 Months- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Collaborated with clinical and administrative staff to meet patient needs.
Education
Associate of Science - Medical Office Assistant
Skills
Efficient and Detail-Oriented
Courteous with Strong Service Mindset
Multitasking and Prioritization
Responding to Difficult Customers
Verbal and Written Communication
Customer Service
Creative Problem Solving
Education and Training
other
Timeline
Client Service Representative
Rockaway Animal Hospital
12.2025 - CurrentRead More
Patient Service Representative
Atlantic Brain & Spine
12.2023 - 12.2025Read More
Client Service Representative
Crown Veterinary Specialists
06.2021 - CurrentRead More
Patient Service Representative
Summit Health Management
10.2020 - 12.2023Read More
Liberty University
Associate of Science from Medical Office Assistant
Read More