Brianna Guillory
Manhattan,NY
Summary
Organized and dependable candidate with demonstrated administrative expertise, analytical problem-solving skills and a positive attitude. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly responsive and versed in managing client expectations to foster loyalty. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Client Service Representative
Coral Springs Animal Hospital
Coral Springs, FL
05.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Called existing and prospective customers to evaluate desires and offer service options.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Managed master calendar by scheduling and confirming appointments.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing relevant information.
Client Service Representative
VCA Animal Hospital
Plantation, FL
10.2020 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Facilitated inter-departmental communication to effectively provide customer support.
Administrative Assistant/Sales Representative
Amazing Lash Studio
Aventura, FL
02.2019 - 02.2020
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Implemented brand marketing and sales campaigns.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Cashier
Target
North Miami Beach, FL
06.2018 - 01.2019
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Greeted over 60 patients per day.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Set up new sales displays each week.
Sales Associate
LUSH Cosmetics
Aventura, FL
05.2018 - 01.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared large cash deposits with zero discrepancies.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Increased sales by offering advice on purchases and promoting additional products.
Education
BBA - Marketing
Florida International University
Miami, FL12.2022
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Data Entry and Maintenance
- Multitasking and Prioritization
- Upselling Products and Services
- Verbal and Written Communication
- Call Volume and Quality Metrics
- Microsoft Office Suite
- Establishing and Maintaining Customer Relationships
- Team-Oriented and Cooperative
- Computer Proficiency
Timeline
Client Service Representative
Coral Springs Animal Hospital
05.2021 - Current
Client Service Representative
VCA Animal Hospital
10.2020 - 04.2021
Administrative Assistant/Sales Representative
Amazing Lash Studio
02.2019 - 02.2020
Cashier
Target
06.2018 - 01.2019
Sales Associate
LUSH Cosmetics
05.2018 - 01.2019
BBA - Marketing
Florida International University