Open To Work
NIKKI DEAS
Englewood
Summary
Client Service Representative with a strong track record in high-volume environments, answering over 150 calls daily. Recognized for achieving a 60% revenue growth and acquiring 70 new customers monthly by delivering exceptional customer experiences and effective problem resolution. Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. Cheerful and upbeat professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving crm issues. Customer-focused Client Service Representative with experience in managing client relationships, resolving complex issues and delivering exceptional customer service. Strengths include strong communication skills, problem-solving abilities, and proficiency in CRM software. Successfully improved customer satisfaction rates and fostered long-term client loyalty in previous roles.
Overview
25
25
years of professional experience
Work History
Client Service Representative
american stock transfer
New York
01.2015 - Current
- Successfully acquired an average of 70 new customers per month, generating a 60% growth in revenue
- Delivered exceptional customer experience, fostering loyalty among clientele
- Ranked in top 10% for effective resolution of customer inquiries and complaints with timely and empathetic responses
- Answered an average of 150 calls daily, addressing inquiries, solving problems, and providing product information to enhance customer satisfaction
- Assisted customers with inquiries in person and over the phone
- Developed a reputation as an efficient service provider with high levels of accuracy
Front Desk Night Auditor
mitchell hotel
Fort Lee
08.2024 - 01.2025
- Managed front desk operations during night shifts, ensuring smooth guest check-ins.
- Processed financial transactions and reconciled daily revenue reports, ensuring accuracy and accountability.
- Assisted guests with inquiries and resolved issues promptly to ensure satisfaction.
- Coordinated room assignments and maintained accurate occupancy records nightly.
- Conducted security checks throughout hotel, reinforcing guest safety and protecting property integrity.
- Collaborated with housekeeping to manage room availability and cleanliness standards.
- Utilized booking software to update reservations and handle cancellations, maintaining seamless guest experiences.
- Provided information about local attractions and services to enhance guest experience.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
- Ensured that all paperwork was processed properly before closing out shift.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Assisted hotel guests with check in and out procedures courteously.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Assigned parking spaces for arriving vehicles in accordance with established guidelines.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Completed nightly updates to hotel rates and individual room charges.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Customer Service Cashier
kohls
Paramus
03.2012 - 01.2017
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Earned management trust by serving as key holder, responsibly opening and closing store
- Provided an elevated customer experience to generate a loyal clientele
- Recommended and located out-of-stock products based on customer requests, enhancing shopping experience.
- Processed customer transactions accurately at point of sale, ensuring quick service.
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of checkout areas.
- Collaborated with team members to ensure smooth operations.
- Handled cash, credit, and gift card transactions accurately.
- Resolved customer complaints effectively, fostering positive customer relationships.
- Trained new cashiers on procedures and company policies.
- Participated in store promotions and merchandising displays actively.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with various tasks to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
customer service rep
sears corp
Maywood
02.2007 - 03.2009
- Managed high-volume inbound and outbound customer calls, ensuring timely resolution of inquiries
- Handled constant flow of customer calls, maintaining service quality with up to 50 calls in queue per minute
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Defused volatile customer situations, restoring customer satisfaction and loyalty
- Mastery of customer service management systems and databases
- Accurately documented, researched and resolved customer service issues
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity
- Developed strong client relationships through effective communication
WORKHISTORY credit specialist, customer service rep
retail automation inc
Hackensack
08.2001 - 01.2007
- Managed customer calls in a fast-paced call center, ensuring effective and efficient service
- Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information with billing and collections on acct
- Documented, researched, and resolved customer service issues to enhance satisfaction
- Mastery of customer service management systems and databases
- Assessed customer needs through open-ended questions to tailor support
Education
Public Adjuster - Properties And Casualties
American School of Bussiness
new jersey 01-2023
Associate of Arts - bussiness mangent
new jersey school of banking and finance, plaza school of tech
Hasbrouck Heights, Paramus, NJ01-1998
High School Diploma -
dwight morrow high school
Englewood01-1993
Skills
- Training development
- Strong client relations
- Creative problem solver
- Communication skills
- MS Windows proficient
- Proficient in cash management
- Multitasking
- Efficient and Detail-Oriented
- Client Support
- File Management
- Account Management
- Conflict resolution
- Product knowledge
- CRM software proficiency
- Revenue generation
- Retention strategies
- Performance monitoring
- Communication effectiveness
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Outbound calling
- Customer relationship management
- Training development
Work Preference
Job Search Status
Open to workSalary Range
$45000/yr - $200000/yrTimeline
Front Desk Night Auditor
mitchell hotel
08.2024 - 01.2025
Client Service Representative
american stock transfer
01.2015 - Current
Customer Service Cashier
kohls
03.2012 - 01.2017
customer service rep
sears corp
02.2007 - 03.2009
WORKHISTORY credit specialist, customer service rep
retail automation inc
08.2001 - 01.2007
Public Adjuster - Properties And Casualties
American School of Bussiness
Associate of Arts - bussiness mangent
new jersey school of banking and finance, plaza school of tech
High School Diploma -
dwight morrow high school