Jessica Fladung
Cape Coral,FL
Summary
Bartender with extensive experience in high-volume environments, excelling in fast-paced settings. Proven ability in cash handling and delivering exceptional customer service. Skilled in inventory management and team leadership, enhancing guest satisfaction and operational efficiency. Familiar with POS systems and social media marketing strategies.
Overview
23
23
years of professional experience
Work History
Bartender
Dixie Roadhouse
Cape Coral, USA
01.2015 - Current
- Exhibited bartending expertise in high-pressure, fast-paced environments to ensure seamless service.
- Deliver exceptional customer service, showcasing strong communication, multitasking, organizational, and teamwork skills.
- Recommended cocktails and shots tailored to customer preferences, enhancing overall experience.
- Developed unique cocktail recipes for Cape Coral Trolley events, contributing to memorable guest experiences.
- Executed cash and credit card transactions while maintaining precise cash drawer management
- Facilitated checkouts, bar comps, and voids alongside bar manager to optimize transactions.
- Perform weekly liquor inventory duties.
- Coordinated with peers to maintain organization and smooth service flow.
- Directed staff activities under guidance of lead bartender, promoting effective teamwork.
- Southwest Florida's premier nightlife destinations.
Manager/Server
Blu Sushi
Downtown Fort Myers, USA
01.2015 - 04.2017
- Executed opening and closing management duties, streamlining operations for efficiency.
- Oversaw daily bank deposits, securing accurate accounting of previous day's sales profits.
- Checked in all food and alcohol deliveries, confirming accurate receipt and maintaining documentation integrity.
- Oversaw all aspects of restaurant maintenance to ensure a safe and welcoming environment for guests and staff., guaranteeing staff attendance and facility functionality.
- Conducted server closing checkouts, logging transactions into Excel for record-keeping.
- Monitored staffing schedules to ensure adequate coverage for all shifts. while acting as a supervisory figure.
- Delivered floor service support to improve customer experience.
Fashion Merchandiser
Chico's Headquarters
Fort Myers, USA
01.2013 - 01.2015
- Supported fashion operations through various tasks.
Bartender/Cart Girl
Mahoney's Applegreen's Golf Course
Highland, USA
01.2013 - 12.2013
- Oversaw all aspects of bar management at Mahoney's Applegreen, ensuring efficient opening and closing procedures.
- Facilitated food and beverage service to paying guests by navigating beer cart around 27 holes.
- Managed cash handling, processed transactions, provided customer service, and trained staff to ensure smooth operations.
- Coordinated setup and execution of banquets, including weddings, private parties, baby showers, golf outings, and reunions, to enhance guest experience.
- Acted as intermediary for beer and liquor distributors, conducting monthly inventory and processing payments with blank checks provided by owner.
- Managed key access for a privately owned establishment, ensuring security and accountability.
Bartender
Buffalo Wild Wings
Wappingers Falls, USA
01.2013 - 01.2013
- Prepared all rung-in alcoholic beverages for servers to ensure timely service.
- Executed opening and closing bartender duties to ensure seamless operations.
- Delivered exceptional customer service through effective communication skills.
- Processed cash and credit card transactions, ensuring accuracy of cash drawer.
- Contributed to team success by actively assisting coworkers in a fast-paced setting.
- Managed phone communications, efficiently taking messages and processing take-out orders.
Head Cocktail Server/ Bartender
Bananas Comedy Club
Poughkeepsie, USA
01.2007 - 01.2013
- Led operations as head cocktail server and bartender.
- Trained and developed Bananas wait staff to improve service quality.
- Scheduled work shifts to ensure optimal staffing during peak hours.
- Guided wait staff in menu knowledge and customer engagement strategies.
- Advanced customer service with VIP comedians performing within club.
- Team leader in customer service with strong communication and multitasking skills.
- Managed cash handling to ensure financial integrity and credit card transactions.
- Mediated conflicts between customers and servers to resolve issues promptly.
- Collected cash and credit card sales from wait staff before shift end.
Bartender
Mahoney's Casperkill
Poughkeepsie, USA
01.2007 - 01.2013
- Oversaw opening and closing operations for Mahoney's Casperkill bar as full-time bartender.
- Managed cash handling and credit card transactions while delivering exceptional customer service to enhance guest experience.
- Streamlined bar operations through effective organization and management, contributing to a positive customer experience.
- Trained new employees to ensure consistent service standards.
- Coordinated and executed banquets, including weddings and private events, ensuring seamless service and client satisfaction.
- Facilitated collaboration between bar and distributors to ensure timely delivery of products. for beer and liquor distributors, conducting monthly inventory checks.
- Processed distributor payments using owner-provided blank checks.
Bartender
Mahoney's on the Green
Poughkeepsie, USA
01.2009 - 01.2012
- Opened and closed the Mahoney's on the Green bar as a full time bartender.
- Handled cash and credit card transactions, provided customer service, and trained new employees to ensure smooth bar operations.
- Managed key holder responsibilities at a privately owned establishment.
- Coordinated with beer and liquor distributors for monthly inventory and managed payments to maintain stock levels.
- Booked, organized, set up, and ran banquets, ensuring seamless execution of events such as weddings and private parties.
Cocktail Server
Dwyer's
Fort Myers, USA
01.2005 - 01.2007
- Delivered bottle service in VIP sections, promoting guest satisfaction and engagement.
- Managed drink and food requests, oversaw tabs, and processed cash and credit transactions to enhance guest experience
- Delivered exceptional customer service, fostering positive client relationships.
- Coordinated with team members to maintain smooth operations during peak hours.
- Exhibited strong multitasking and organizational skills in high-pressure environments.
Server/Bartender
Hooters
Cape Coral, USA
01.2003 - 01.2006
- Developed strong customer service and communication skills through direct interactions with guests, enhancing overall guest experience.
- Demonstrated effective multitasking abilities in fast-paced dining environment.
- Supported servers in preparing alcoholic beverages and processing checks, contributing to smooth service flow during peak hours.
- Managed cash drawer, ensuring accuracy in all cash and credit card transactions.
- Teamed with peers to improve service delivery, fostering a collaborative environment that enhanced guest satisfaction.
Education
Bachelor of Professional Studies with Honors - Fashion Merchandising
Marist College
Poughkeepsie, NY05.2012
Associate of Business with Honors -
Dutchess Community College
Poughkeepsie, NY01.2010
Skills
- Aloha
- Microsoft PowerPoint
- Social media management
- Microsoft Word
- Excel proficiency
- Adobe Photoshop
- Adobe Illustrator
Volunteer Experience
- Special Olympics Special Pops Game Day, Florida, 01/00 - 12/01, Worked with physically mentally challenged individuals as a mentor. I assisted and supervised these individuals in the days Olympic activities.
- Missionary Trip to Haiti, Haiti, 06/03, Assisted individuals that were less fortunate than myself. Some duties included feeding and donating to the poor, helping out within the orphanages, rebuilding a school where children would be able to learn, as well as, many other inspirational events that touched my heart.
References
References available upon request.
Timeline
Bartender
Dixie Roadhouse
01.2015 - Current
Manager/Server
Blu Sushi
01.2015 - 04.2017
Fashion Merchandiser
Chico's Headquarters
01.2013 - 01.2015
Bartender/Cart Girl
Mahoney's Applegreen's Golf Course
01.2013 - 12.2013
Bartender
Buffalo Wild Wings
01.2013 - 01.2013
Bartender
Mahoney's on the Green
01.2009 - 01.2012
Head Cocktail Server/ Bartender
Bananas Comedy Club
01.2007 - 01.2013
Bartender
Mahoney's Casperkill
01.2007 - 01.2013
Cocktail Server
Dwyer's
01.2005 - 01.2007
Server/Bartender
Hooters
01.2003 - 01.2006
Bachelor of Professional Studies with Honors - Fashion Merchandising
Marist College
Associate of Business with Honors -
Dutchess Community College