Summary
Overview
Work History
Education
Skills
References
Timeline
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Jennifer Urban

Summary

Passionate bartender with over fifteen years experience in the hospitality industry. Spent the last 5 years taking care of a family member with dementia. Currently looking for full time work as Applebees is in their slower season leaving less shifts available. Excel working solo and with others. Worked in casual fine dining, corporate, and mom-and-pop shops. Delivered exceptional service in every venue, including high-volume environments through multitasking, having a deep drive to please, and maintaining laser focus on the guest's every need.

Overview

13
13
years of professional experience

Work History

Bartender

Applebees
Azusa
01.2026 - Current
  • Prepared and served beverages according to standard recipes and Applebees signature recipes
  • Maintained cleanliness of bar area and equipment during service.
  • Assisted customers with menu selections and drink recommendations.

Server/Bartender

Lucabella at the Walker House
San Dimas
02.2015 - 03.2020
  • Greeted and sat guests as well as set up and broke down bar.
  • Worked as a bartender, served, and ran private events.
  • Took phone reservations, bussed tables, and ran food.
  • Stocked and cleaned the bar and all server stations.
  • Upsold specials and accurately recorded orders by seat, contributing to increased sales and positive guest experiences.

Server

Bardot Restaurant
Claremont
04.2014 - 07.2015
  • Managed dining room flow by accurately timing and firing orders.
  • Mastered the espresso machine.
  • Offered wine pairings for guest's entrees, along with aperitifs and dessert wine, increasing my sales by ten percent per ticket.

Server/Banquet Server

Western Hills Country Club
Chino Hills
03.2013 - 04.2014
  • Provided exceptional service to guests in a high-end dining environment.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation.
  • Maintained cleanliness and organization of dining areas throughout service shifts.
  • Maintained communication and proper etiquette while serving at weddings and golf tournament banquets.

Education

Diploma -

Theatre Arts High School
Los Ángeles

California Food Handler Certified

RBS Certified

Skills

  • POS systems
  • Square
  • Toast
  • Aloha
  • Cash handling
  • Order taking
  • Food delivery
  • Menu memorization
  • Allergen awareness
  • Food safety
  • Sanitation practices
  • Service improvement
  • Teamwork
  • customer engagement
  • inventory control
  • sales enhancement
  • team collaboration
  • crisis management
  • effective communication
  • attention to cleanliness
  • guest experience improvement
  • bar equipment maintenance
  • beer knowledge
  • proactive problem solving
  • time management
  • Cleanliness and hygiene
  • Customer service expertise
  • Cash register operation

References

References available upon request

Timeline

Bartender

Applebees
01.2026 - Current

Server/Bartender

Lucabella at the Walker House
02.2015 - 03.2020

Server

Bardot Restaurant
04.2014 - 07.2015

Server/Banquet Server

Western Hills Country Club
03.2013 - 04.2014

Diploma -

Theatre Arts High School

California Food Handler Certified

RBS Certified
Jennifer Urban