Jessica Flaherty
Orlando,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Incident Management Lead
State of Florida Agency for Persons with Disabilities
09.2022 - Current
- Managed a filing system of incoming incident submissions from all disability service providers in the central Florida region
- Entered and monitored high-priority incidents for changes via outlook email and telephone correspondence with providers and DCF
- Ensured consistent and clear communication between team members and other Agency liaisons for proper incident response and follow up
- Issued corrective action for lack of adherence to state-mandated timelines
- Analyzed trends of preventable incidents for clients on the Home and Community Based Services Waiver.
Case Developer
Morgan & Morgan Law Office
02.2022 - 07.2022
- Used systems such as Litify, Salesforce, and Outlook for caseload maintenance on 250+ clients with ongoing social security claims
- Corresponded with government agencies in reference to client claim progress and needed actions.
College Program Participant
The Walt Disney Company
07.2021 - 01.2022
- Upheld the Walt Disney World customer service standard in restaurants such as Hollywood & Vine and Le Cellier
- Utilized people skills and friendly attitude with guests to create joy while keeping up with Master-level schoolwork.
Waiver Support Coordinator
Medical Resources and Guidance
06.2019 - 07.2021
- Created, updated, and maintained case files on a 40+ client caseload of clients with disabilities who were utilizing the Medicaid Waiver program and prepared them annually for government audit
- Conducted monthly interviews with the client, their family, and their staff to ensure care standards are met
- Connected clients with appropriate services for their care and applied for government and private funding to put the services into place.
Education
Master of Science in Criminal Justice -
McNeese State University
Lake Charles, LA12.2021
Bachelor of Science in Sociology -
Louisiana State University
Baton Rouge, LA05.2019
Skills
- Personable and friendly mannerisms
- Thorough file creation, organization, and management
- Passion for creative problem solving
- Excellent written and oral communication
- Conversational in written and spoken French
- Incident Response Planning
- Training and education
- Public Speaking
- Customer Service
- Time Management
- Excellent Communication
- Friendly, Positive Attitude
Additional Information
Participated in the Work Study Program at LSU from August 2015 - December 2016 as an Undergraduate Research Assistant in the Department of Chemistry.
Served the East Baton Rouge District Attorney's Office Victims' Assistance Bureau from January 2019 - May 2019 in an internship role, was specially assigned to management of the annual victims' awareness event serving 400+ community members.
Languages
French
Professional Working
Timeline
Incident Management Lead
State of Florida Agency for Persons with Disabilities
09.2022 - Current
Case Developer
Morgan & Morgan Law Office
02.2022 - 07.2022
College Program Participant
The Walt Disney Company
07.2021 - 01.2022
Waiver Support Coordinator
Medical Resources and Guidance
06.2019 - 07.2021
Master of Science in Criminal Justice -
McNeese State University
Bachelor of Science in Sociology -
Louisiana State University
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