Jessica Fletcher
Virginia Beach,VA
Summary
Receptionist Administrator with robust experience in customer service and administrative tasks, ensuring efficient communication and operational flow. Demonstrates strong skills in data entry, Microsoft Office, and medical terminology, contributing to a supportive and detail-focused work environment. Passionate about advancing in Health Administration, leveraging teamwork and attention to detail to enhance organizational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
M.D Express Urgent Care
10.2023 - Current
- Direct incoming calls to relevant departments ensuring efficient communication flow
- Operate office equipment including copiers, fax machines, and scanners, maintaining operational efficiency
- Accurately input data into electronic databases, safeguarding sensitive information
- Complete registration and check-in processes, manage documentation, and collect fees
- Maintained precise records of patient interactions and transactions, ensuring accuracy and compliance with healthcare regulations
Team Member
Sheetz
06.2020 - 10.2023
- Greet customers, process transactions accurately, ensure compliance with age-restricted product regulations
- Collaborate with team to maintain a supportive work atmosphere, enhancing overall customer satisfaction
- Sanitize high-touch surfaces to ensure a safe environment for both staff and customers
- Streamlined checkout processes, reducing customer wait times by 15% through effective multitasking and attention to detail
- Assisted customers with product inquiries, resolving issues to ensure a positive service experience
- Processed transactions including cash handling, voids, returns, and exchanges efficiently
- Maintained clean and stocked shelves, ensuring accurate inventory levels
Cashier
Walnut Hill Pharmacy
08.2019 - 10.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science (B.S.) -
George Mason University
Fairfax, VA10.2024
Associates - Health Science
Richard Bland College
Prince George12.2022
Diploma -
Dinwiddie High School
Dinwiddie, VA01.2020
Skills
- Attention to detail
- Customer service
- Microsoft Office & Excel
- EMR
- Epic
- Data Entry
- Teamwork
- Phone Etiquette
- Medical Terminology
- Written Communication
- Verbal Communication
- Insurance Verifying
- Documentation Management
References
- Sarah Spaulding, M.D Express Urgent Care, 757-369-3357
- Cheyenne Jenkins, Sheetz Inc., 804-943-5720
Certification
Adult and Pediatric First Aid/CPR/AED
Timeline
Receptionist Administrator
M.D Express Urgent Care
10.2023 - Current
Team Member
Sheetz
06.2020 - 10.2023
Cashier
Walnut Hill Pharmacy
08.2019 - 10.2019
Bachelor of Science (B.S.) -
George Mason University
Associates - Health Science
Richard Bland College
Diploma -
Dinwiddie High School