Summary
Overview
Work History
Skills
References
Timeline
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Jessica Flores

Winterville,NC

Summary

Dynamic Bar Manager with a track record of elevating customer satisfaction and optimizing operations at Julep Contemporary Kitchen. Leveraged expertise from Chef & The Farmer to significantly improve inventory control and customer relations. Skilled in cocktail development and exceptional service, demonstrating both innovative management and interpersonal excellence.

Overview

10
10
years of professional experience

Work History

BAR MANAGER

Julep Contemporary Kitchen
Greenville, USA
02.2022 - Current
  • Company Overview: Seasoned Bar Manager with a proven track record of enhancing customer satisfaction and streamlining operations at Julep Contemporary Kitchen
  • Scheduled bar operations.
  • Excelled in health codes compliance and foodservice management, demonstrating exceptional rule enforcement and customer service skills
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Resolved customer complaints and handled intoxicated persons, escalating issues to law enforcement when necessary
  • Maintained food and equipment inventories to support business demand
  • Provided exceptional customer service at all times, resolving complaints quickly and professionally
  • Achieved significant improvements in inventory control and customer relations, leveraging expertise gained from Chef & The Farmer
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.

SERVER/BARTENDER

Chef & The Farmer
Kinston, USA
05.2015 - 02.2022
  • Prepared checks to itemize and total meal costs and sales taxes
  • Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

FRONT OF HOUSE MANAGER

SoCo
Greenville, USA
08.2020 - 06.2021
  • Proficiently managed daily inventory, ordering supplies as needed to maintain stock levels
  • Monitored customer feedback and complaints and delivered prompt and satisfactory resolutions
  • Conducted regular quality assurance audits to ensure high standards of customer service
  • Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
  • Greeted customers and addressed their needs in a friendly and professional manner.
  • Assisted with training new staff members on proper customer service techniques.
  • Coordinated special events such as large parties, birthdays, anniversaries.
  • Ensured that all front-of-house operations ran smoothly and efficiently.

Skills

  • Bar Management
  • Health codes compliance
  • Rule Enforcement
  • Foodservice management
  • Cocktail development
  • Performance monitoring
  • Inventory control
  • Menu updating
  • Shift scheduling
  • Supply ordering
  • Responsible alcohol service
  • POS system proficiency
  • Customer service

References

  • Joey Brooks, Front Of House Manager, Julep Contemporary Kitchen, (252) 576-9174, mr.joeybrooks@gmail.com
  • Candace Hollingsworth, General Manager, Hilton of Greenville, NC, (252) 341-7395
  • Kristin Whitfield, General Manager, Chef & The Farmer, (252) 560-8475, knwhitfield@gmail.com

Timeline

BAR MANAGER

Julep Contemporary Kitchen
02.2022 - Current

FRONT OF HOUSE MANAGER

SoCo
08.2020 - 06.2021

SERVER/BARTENDER

Chef & The Farmer
05.2015 - 02.2022

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Jessica Flores