Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Flynn

Lakehurst

Summary

Dynamic professional with extensive experience at Just Believe Inc., excelling in case management and dispatch roles. Proven ability to enhance operational efficiency through streamlined processes and exceptional customer relations. Skilled in data entry and conflict resolution, consistently improving service delivery and client satisfaction. Committed to fostering effective communication and teamwork.

Overview

4
4
years of professional experience

Work History

Dispatch

Just Believe Inc
09.2023 - Current
  • Maximized ride capacity by consistently monitoring dispatch intervals and ensuring efficient loading procedures.
  • Reported unsafe situations and service-related issues to route management and dispatch.
  • Improved EMS response times by streamlining dispatch processes and implementing more efficient routing strategies.
  • Conducted regular performance evaluations of dispatch team members, providing constructive feedback for improvement where necessary.
  • Implemented quality control measures within the dispatch process, identifying areas for improvement and addressing them proactively.
  • Communicated with dispatch and customers for accurate delivery information.
  • Provided exceptional communication skills when interacting with clients, coworkers, supervisors, and dispatch personnel.
  • Improved emergency response time by streamlining communication protocols with dispatch and other first responders.

Case Management

Just Believe Inc
09.2023 - Current
  • Structured standardized case management processes to comply with regulatory agency statutes and standards.
  • Streamlined case management processes by implementing efficient documentation and record-keeping systems.
  • Streamlined office communication and improved case management with meticulous record-keeping and scheduling.
  • Administered community-based treatment through case management.
  • Provided case management services to monitor client access to resources and services.
  • Enhanced case management efficiency by organizing and maintaining legal files and documents.
  • Navigated complex software systems efficiently, gathering essential data for accurate case management.
  • Improved court efficiency by streamlining case management and record-keeping processes.
  • Improved case management efficiency by maintaining accurate and organized records for each client.

Instacart Shopper

Instacart
01.2022 - 09.2024
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.

Dispatcher/ Tow Truck Driver

Capemay Riggins Towing and Recovery
11.2021 - 04.2022
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Education

Vineland Vocational School
Vineland, NJ

Business

Westmoreland Community College
Westmoreland City, PA

Skills

  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Customer satisfaction measurement
  • Microsoft outlook
  • Paperwork processing

Timeline

Dispatch

Just Believe Inc
09.2023 - Current

Case Management

Just Believe Inc
09.2023 - Current

Instacart Shopper

Instacart
01.2022 - 09.2024

Dispatcher/ Tow Truck Driver

Capemay Riggins Towing and Recovery
11.2021 - 04.2022

Vineland Vocational School

Business

Westmoreland Community College

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Jessica Flynn