JESSICA FORBES
Woodbridge
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Custom Building Products
09.2022 - 08.2024
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Supported HR department in recruitment efforts by screening resumes/CVs of potential candidates based on predefined criteria before forwarding them to hiring managers for further evaluation
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Demonstrated proficiency in using various software applications to create documents/spreadsheets/presentations/reports efficiently
- Coordinated employee recognition programs/events to boost morale and foster a positive work environment
General Manager
Domino’s
12.2020 - 06.2022
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Led a team of 15 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Instituted quality control measures ensuring consistent delivery of high-quality products/services
- Managed and resolved conflicts among team members to maintain a positive work environment
Assistant Manager
Domino’s
10.2019 - 12.2020
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Education
High School -
South Plainfield High School
South Plainfield, NJ06.2020
Skills
- Customer service
- Effective time management
- Microsoft Office suites
- Payroll processing
- Employee on-boarding
- Strong relationship-building abilities
- Performing efficiently in high-pressure situations
- Strategic problem resolution
- Data entry
- Office management
Certification
CPR/First Aid certified
ServSafe certified
Awards
Highest EBITDA in region, 2021 (Domino's)
Timeline
Administrative Assistant
Custom Building Products
09.2022 - 08.2024
General Manager
Domino’s
12.2020 - 06.2022
Assistant Manager
Domino’s
10.2019 - 12.2020
High School -
South Plainfield High School
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