Jessica Ford
Virden,IL
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. With 15 year experience as a Licensed Insurance Office Manager.
Overview
20
20
years of professional experience
Work History
Licensed Office Manager
Country Financial Insurance - Gary D. Edwards Inc.
Carlinville, Illinois
01.2007 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Prepared meeting materials and took clear notes to distribute to my agent.
- Prospected continuously for new potential customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Sought out new clients and developed client relationships through networking, direct referrals, and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances.
- Met with customers to provide information about available products and policies.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Calculated premiums and established payment methods for sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Assistant Manager
SUBWAY®Restaurants - TSI Inc.
Carlinville & Virden, IL
05.2002 - 09.2006
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
Associate of Science - General Studies
Lincoln Land Community College
Springfield, ILCosmetology
University of Spa & Massage Therapy
Springfield, IL06.2006
High School Diploma -
Carlinville High School
Carlinville, IL05.2003
Skills
- Office Procedure
- Policy and Procedure Modification
- Office Support
- Report Preparation and Analysis
- Staff Training
- Skilled in Microsoft Office
- Inquiry Requests
- Client Correspondence
- Licensing Requirements
- Administration and Operations
- Confidence and Drive
- Documentation
Timeline
Licensed Office Manager
Country Financial Insurance - Gary D. Edwards Inc.
01.2007 - Current
Assistant Manager
SUBWAY®Restaurants - TSI Inc.
05.2002 - 09.2006
Associate of Science - General Studies
Lincoln Land Community College
Cosmetology
University of Spa & Massage Therapy
High School Diploma -
Carlinville High School
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