Jessica Forte
Charlotte,NC
Summary
I am graduated with a bachelors degree in Sociology from Arizona State University December (2022). I have worked under the umbrella of customer connection for ten years; behavior therapy, sales, child care, administrative work, and retail. I earned my degree in the Social Sciences with the intent to gain knowledge, increase my skill set on behaviors, psychological understandings on a macro, and a micro level.
Overview
10
10
years of professional experience
Work History
Barista and Cashier
Starbucks
Charlotte , NC
10.2018 - Current
- I started working at starbucks to complete my Bachelors degree in Sociology and through their scholarship program, i graduated in December of 2022.
- Taking on the job as a barista has brought challenges of learning how to handle highly intense situations, mastering recipes and having the best quality customer service
- Working during the Covid-19 pandemic has brought a new experience when it comes to working; bringing a community together, working when it's difficult, handling hard situations when customers won't wear masks, and making sure that the company holds true to its standard
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Implemented feedback from customers to improve service quality and menu offerings.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Described menu items to customers and suggested products based on stated preferences.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Restocked product displays based on demand and projected sales.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Created promotional displays for advertising special events or promotions at the cafe.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Created complex, hand-crafted beverages based upon customer preferences.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Behavioral Therapist
Open Hearts Family Wellness
Tempe, Arizona
01.2022 - 05.2022
- Encouraged parents to use positive reinforcement techniques such as rewards systems for desired behaviors.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Met with probation officers and police to exchange necessary information during treatment process.
Administrative Assistant
Artists Circle Fine Art
North Potomac, MD
11.2017 - 07.2018
- Assorted office needs, answered phones and emails, scheduled appointments and kept in contact with clients
- Created and shipped client gifts to specific clients
- Put together events, used new systems to store company information
- Used my customer service skills to make each person I came in contact with feel meaningful and important
- Reached out to Certificate of insurance holders and communicated COI information as well as liability information
- Tackled multiple tasks at once including keeping the office neat and stocked, assisted with projects, and kept the calendar in check
Nanny/Babysitter
Maryland
01.2015 - 03.2018
- Three days a week nannied an infant from the time she was four months old until she was three for 12 hours a day
- Integrated skills and activities to insure her mind was curious and moving, hitting milestones sticking to the paternal routines and learning as well
Sales Associate
Tory Burch
Clarksburg, MD
07.2017 - 11.2017
- Company Overview: Tory Burch is a client based company
- Making personal call ins to clients all around the D.C
- Metro area
- I successfully make calls and get into contact with clients and schedule appoints for them to come in and look for items that fit their needs and wants
- I was able to create customer profiles in the Tory Burch clientele system on my own time, and email clients as much as I could
- I know all products inside of out and are able to speak of each product with knowing the in and outs of each product, and all types of leathers
- I know fabrics and sewing stitches
- I am able to make each client feel at home and engage them in an experience rather than a store by showing them around and introducing myself and everyone around me
- I give honest opinions and schedule them when I can shop for them next
- I thrive as a sales associate cashier and a support member of back of house
- I am able to efficiently work all positions at Tory Burch when most associates can work one
- Tory Burch is a client based company
Sales Stylist
Michael Kors
Clarksburg, MD
10.2016 - 06.2017
- To be a sales stylist requires each stylist to be familiar with each client within minutes they step through the door
- I was there to not sell only a product but to create an experience
- Work was strictly business professional
- To be successful each stylist had client books, where we capture clients and call them personally when items come in they like
- I was able to develop deep relationships with clients, meeting their families and kids
- I was able to ask why they entered the store, who they were shopping for, what was the occasion, if they were shopping for someone where were they located, what was their color scheme, had they ever shopped at any Michael Kors before
- I was able to naturally make each client feel at home and that they mattered
- I was able to thrive at every position there, back of house, sales support, and cashier
- I was able to client capture the best, and do inventory over night shifts
Sales Associate
Hollister Co
Frederick, MD
10.2014 - 10.2016
- Worked as a sales associate for 2 whole years
- Contributed to not only selling, but product knowledge and back of house fundamentals
- Learned how to follow the cooperate process of operation, and to promote Hollister's message- affordable, higher end, reliable and stylish clothing
- Worked 2 black Friday's over night and two Holiday seasons and Back to school seasons
- Was able to efficiently ring up customers accurately in immense times of pressure
- Able to client capture quickly and in depth
- Made customers experience one of a kind by engaging and learning about why they come shopping, and where they came from
- Able to make loyal customers to The Hollister brand and made every conversation one on one
- Thrived under corporate management and was able to successfully discuss with general, district and regional management
- I won employee of the month and was up for a key holder position but had to leave the company due to lack of pay
Sales Associate
Finish Line, Inc.
Frederick, MD
07.2014 - 10.2014
- Started out learning basic communication skills and knowledge of large popular companies, such as Nike, new balance, and adidas
- Learned how to successfully listen to clients specific needs and wants
- Able to sell variety of clothing and shoes to all type of people
- Able to connect with stores around the area to find exactly what each client needed
- Learned time management, and how to efficiently process orders
- Learned how to operate in highly stressful situations and perform adequately
Education
Bachelor of Science - Sociology
Arizona State University
Tempe, AZ12-2022
Associate - General Studies
Frederick Community College
Frederick, MD05-2018
Skills
- Microsoft office
- Restaurant experience
- Sales Support
- Administrative Experience
- Barista Experience
- Coffee Experience
- Cash Handling
- Event Planning
- Presentation Skills
- Leadership
- Communication Skills
- Cashiering
- Childcare
- Nannying
- Babysitting
- Espresso machine operation
- Up-selling
- Positive and professional
- Time management
- Speedy and efficient
- Conflict mediation
- Friendly and outgoing
- Adaptive and creative
- Clear communication
- Active listener
- Retail management
- Graphic design
- Hospitality and accommodation
- Verbal and written communication
- Decision-making
- Product upselling
- Workflow management
- Multitasking and organization
- Team collaboration
- Solid problem solver
Additional Information
Quick learner, able to tackle any challenge., Strong background in customer service., Able to work universal positions., Strong skills in English and writing., Quick typing and good at deescalating intense situations.
Willingtorelocate
- Tempe, AZ
- Phoenix, AZ
Personal Information
Authorized To Work: US
Timeline
Behavioral Therapist
Open Hearts Family Wellness
01.2022 - 05.2022
Barista and Cashier
Starbucks
10.2018 - Current
Administrative Assistant
Artists Circle Fine Art
11.2017 - 07.2018
Sales Associate
Tory Burch
07.2017 - 11.2017
Sales Stylist
Michael Kors
10.2016 - 06.2017
Nanny/Babysitter
01.2015 - 03.2018
Sales Associate
Hollister Co
10.2014 - 10.2016
Sales Associate
Finish Line, Inc.
07.2014 - 10.2014
Bachelor of Science - Sociology
Arizona State University
Associate - General Studies
Frederick Community College