Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Fortune

Florence,South Carolina

Summary

Highly motivated customer service professional with more than 5 years of experience seeking to leverage exceptional communication and problem-solving skills to deliver outstanding customer experiences. Committed to providing top-notch support, resolving issues efficiently, and fostering positive client relationships in a dynamic and customer- centric environment

Overview

8
8
years of professional experience

Work History

Cosmetologist

Smartstyle
01.2022 - 05.2023
  • Demonstrated expertise in hair cutting, coloring, and styling, resulting in client retention
  • Maintained a high standard of sanitation and cleanliness, ensuring a safe and hygienic salon environment
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Tax Preparer

Liberty Tax
01.2023 - 04.2023
  • Prepared individual and business tax returns accurately and efficiently
  • Conducted thorough interviews with clients to gather necessary financial information
  • Addressed client questions and concerns and ensured a high level of customer satisfaction
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.

Cashier

Speedway
07.2019 - 10.2019
  • Provided friendly and courteous customer service, addressing inquires and resolving issues to ensure a positive experience
  • Accurately counted and reconciled cash drawer at the beginning and end of each shift, ensuring no discrepancies
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Interviewer

Braun Research Inc
08.2016 - 01.2017
  • Managed outbound customer calls, addressing inquiries, resolving issues, and providing information
  • Utilized CRM software to document customer interactions, update records,and track service requests
  • Assisted in coordination of on-site interviews, managing schedule to stay organized.
  • Conducted interviews with participants to assess eligibility.

Cashier

Wendys Restaurant
05.2015 - 12.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associate of Applied Science - Business Management

Florence – Darlington Technical College
06.2025

Civella Beauty Academy
2021

GED -

Burlington County College
2013

Skills

  • Skills & Abilities
  • Expertise in communication, active listening, empathy, patience, problem solving, adaptability, time management, conflict resolution, and multitasking
  • Product Knowledge
  • Strong Manual Dexterity
  • Customer Preferences
  • Nail Treatments

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Timeline

Tax Preparer

Liberty Tax
01.2023 - 04.2023

Cosmetologist

Smartstyle
01.2022 - 05.2023

Cashier

Speedway
07.2019 - 10.2019

Interviewer

Braun Research Inc
08.2016 - 01.2017

Cashier

Wendys Restaurant
05.2015 - 12.2015

Associate of Applied Science - Business Management

Florence – Darlington Technical College

Civella Beauty Academy

GED -

Burlington County College

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Jessica Fortune