Jessica Foster
Gainesville,FL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Customer Sales Representative
Safelite Auto Glass
05.2023 - 10.2025
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Executed sales strategies that increased product visibility and customer engagement.
- Maintained customer accounts and relationships.
- Managed order processing, ensuring accuracy and timely fulfillment of customer requests.
- Verified delivery schedules and processes.
- Resolved customer inquiries efficiently, contributing to overall service excellence reputation.
Collections Representative / Administrator
Yes! Communities - The Palms of Archer
02.2023 - 05.2023
- Established relationships with customers to encourage payment of delinquent accounts.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
- Managed account information using property management software to ensure accuracy and compliance.
- Managed daily operations, ensuring seamless administrative support and efficient communication.
- Processed payments and contracts on accounts.
- Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
- Conducted regular follow-ups on overdue accounts to maintain consistent cash flow for the community.
- Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
Manager in Training
Buddys Home Furnishing
05.2022 - 12.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed delinquent account portfolios, prioritizing high-risk cases for immediate action.
- Analyzed collection data to identify trends and inform strategic decision-making for improved outcomes.
- Used skip tracing and other techniques to locate debtors.
- Conducted regular audits of accounts to ensure compliance with company policies and regulations.
- Negotiated payment arrangements with customers to maximize recoveries while maintaining goodwill.
- Assisted in the successful resolution of legal disputes involving outstanding debts, protecting company interests.
Medicare Enrollment Transfer Specialist
PolicyScout
01.2021 - 02.2022
- Conducted comprehensive client assessments to determine eligibility for Medicare programs..
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Provided exceptional customer service during application submission, addressing any concerns or issues promptly and professionally.
- Developed training materials for staff on transfer protocols and best practices.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Professional Customer Sales Representative
Alorica
01.2018 - 08.2021
- Senior sales professional for American Express (Open/Opum) Business Platinum Card small businesses. Outbound calls t
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
Education
High School Diploma -
Leto High School
Tampa, FL05-2002
Skills
- Professional demeanor
- Customer engagement
- Customer account management
- Order processing
- Problem-solving aptitude
- Sales strategy
- Time management abilities
Knowledge Base
- Full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, not interrupting at inappropriate times.
- Communicating effectively both verbal and written to convey information
- Managing one's time and the time of others.
- Using Mathematics to solve problems.
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Considering the relative costs and benefits of the potential actions to choose the most appropriate one.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Administrative and clerical procedures and systems such as word processing, excel, managing files and records, and other office procedures and terminology.
- Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Economic and accounting principles and practices, the financial markets, banking, clients, and the analysis and reporting of financial data.
- Authorized to work in the US for any employer
Timeline
Customer Sales Representative
Safelite Auto Glass
05.2023 - 10.2025
Collections Representative / Administrator
Yes! Communities - The Palms of Archer
02.2023 - 05.2023
Manager in Training
Buddys Home Furnishing
05.2022 - 12.2022
Medicare Enrollment Transfer Specialist
PolicyScout
01.2021 - 02.2022
Professional Customer Sales Representative
Alorica
01.2018 - 08.2021
High School Diploma -
Leto High School