Jessica Frank
Lake Oswego
Summary
Dynamic professional with a proven track record in customer service and clerical support, notably at Shears Ahead. Excelled in roles requiring exceptional organization, time management, and communication skills. Demonstrated ability to enhance customer satisfaction and streamline processes, contributing to increased loyalty and operational efficiency. Skilled in data entry and fostering positive client relations through a service-oriented mindset.
Motivated Customer service representative offering valuable contributions in all facets of administrative activities derived from diverse, 30-year background. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
32
32
years of professional experience
Work History
Receptionist
Shears Ahead
11.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Customer Service / Artist
David Frank Jewelry
10.2005 - Current
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Sold original art pieces through direct customer interactions,
- General office work.
Care Giver
Luke Dorf Inc
03.2004 - 09.2005
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Completed regular check-ins and progress reports for each client.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Customer Service Representative/Data Entry
North Pacific Supply
06.1993 - 02.1997
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed a new salesperson training manual.
- Traveled to sales events to help with sales and train salespeople on products and sales techniques.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Input data and cross-checked data for compensation.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
Wilson High School
Portland, OR06-1989
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
- Clerical support
- Documentation and reporting
- Service-oriented mindset
Timeline
Receptionist
Shears Ahead
11.2017 - Current
Customer Service / Artist
David Frank Jewelry
10.2005 - Current
Care Giver
Luke Dorf Inc
03.2004 - 09.2005
Customer Service Representative/Data Entry
North Pacific Supply
06.1993 - 02.1997
High School Diploma -
Wilson High School
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