Jessica Frank
Minneapolis,MN
Summary
Results-oriented professional with 20 years in the customer service industry, committed to building and maintaining strong client relationships. Strive to deliver high-quality results, focusing on attention to detail, and to continuously seek innovative solutions to meet business goals.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
RE/MAX Results
Brooklyn Park, MN
09.2020 - 12.2024
- Manage and audit documents such as contracts and leases, and help coordinate transactions.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Additionally assist with preparing marketing material
- Proofread content for typo-free emails and documentation.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Team Lead
Xperience Fitness
Coon Rapids, MN
07.2018 - 03.2020
- Helped with open new gyms in Coon Rapids and Blaine location.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Maintained daily inventory to facilitate successful material distribution.
Client Service Representative
Animal Wellness Center
Maple Grove, MN
01.2011 - 05.2018
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted with special projects assigned by management when required.
Education
High School Diploma -
Champlin Park High Shool
Champlin, MN05-2001
Skills
- Customer service
- Administrative support
- Team communication
- Attention to detail
- Confidentiality management
- Task prioritization
- Goal setting
- Document preparation
- Spreadsheet development
Timeline
Administrative Assistant
RE/MAX Results
09.2020 - 12.2024
Team Lead
Xperience Fitness
07.2018 - 03.2020
Client Service Representative
Animal Wellness Center
01.2011 - 05.2018
High School Diploma -
Champlin Park High Shool
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