Jessica Frederick
Bartender
Apache Junction,AZ
Summary
Proactive Bartender/Waitstaff with extensive experience in customer service and order management. Proven success in resolving customer complaints, improving scheduling efficiency, and maintaining a clean dining environment. Skilled in cash handling, guest service, and team collaboration, bringing strong organizational skills and attention to detail to every role.
Overview
11
11
years of professional experience
Work History
Bartend/ Waitstaff
Wild Woman's Saloon
04.2024 - 10.2024
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
Cnc Machinist
L.E.I. Machine and Firearms
01.2022 - 04.2024
- Maintained tight tolerances with design specifications.
- Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
- Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
- Partnered closely with quality control teams to identify areas where improvements could be made within production processes.
Waitress\bartender
The Red Onion Restaurant & Bar
04.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Waitress
Denny's
12.2021 - 01.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bartender
Shamrock bar and grill
Claypool, Arizona
04.2018 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Bartender
Gold Canyon Golf Resort
06.2018 - 01.2019
Bartender
Captains Bar
02.2014 - 08.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
GED -
Apache Junction High School
Apache Junction, AZSkills
- Meeting facilitation
- Team morale boosting
- Reservation Management
- Workplace Safety
- Policy Enforcement
- Promotions planning
- Food safety knowledge
- Collaborative mindset
- Food presentation
- Cleaning and sanitation
- Guest service
- Customer Service Management
- Organization
- Money Handling
- Team Leadership
- Managing Reservations and Large Parties
- Investigating Complaints
- Sales and Marketing
- Teamwork and Collaboration
- Customer Service
- Time Management
- Reliable and Responsible
- Problem-solving abilities
- Attention to Detail
- Multitasking Abilities
- Collaboration and Teamwork
- Reliability
- Excellent Communication
- Critical Thinking
- Customer Satisfaction
- Organizational Skills
- Cash Handling
Timeline
Bartend/ Waitstaff
Wild Woman's Saloon
04.2024 - 10.2024
Waitress\bartender
The Red Onion Restaurant & Bar
04.2023 - 10.2023
Cnc Machinist
L.E.I. Machine and Firearms
01.2022 - 04.2024
Waitress
Denny's
12.2021 - 01.2022
Bartender
Gold Canyon Golf Resort
06.2018 - 01.2019
Bartender
Shamrock bar and grill
04.2018 - 03.2020
Bartender
Captains Bar
02.2014 - 08.2017
GED -
Apache Junction High School
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