Jessica Freeman
Colton
Summary
Customer service professional with a strong background in logistics and hospitality. Dedicated to enhancing customer experiences through effective problem resolution and clear communication while collaborating with teams to drive operational efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Package Handler
Fed Ex Ground
Bloomington
08.2023 - Current
- Sorted packages for efficient loading and delivery processes.
- Inspected packages for damage and ensured proper labeling.
- Collaborated with team members to improve workflow efficiency.
- Assisted in loading delivery trucks with prepared packages.
- Stacked boxes onto pallets in an efficient manner.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Resolved conveyor system issues by clearing jams and blockages.
Server
Holey Moley
Irvine
03.2026 - 07.2026
- Provided friendly and efficient service to all customers in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Maintained cleanliness and organization of dining area throughout service hours.
- Assisted in training new servers on menu items and customer service standards.
- Handled customer inquiries and resolved issues to enhance dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Yaamava resort casino
08.2022 - 03.2023
- barback position, assisted with making drinks, prepping bar supplies and maintaining cleanliness at the bar.
- provided efficient and friendly customer service to ensure good quality experince.
- assistance with serving customers orders.
- assistance with event take down and clean up at the end of events, such as janitorial duties, restocking Inventory & doing inventory paperwork.
Toyota arena asm global
Ontario
01.2019 - 11.2022
- concessions cashier position.
- barback position, assisted with making drinks, prepping bar supplies and maintaining cleanliness at the bar.
- assistance with operating cashier equipment to help take customers orders.
- provided efficient and friendly customer service to ensure good quality experince.
- assistance with serving customers orders.
- assistance with event take down and clean up at the end of events, such as janitorial duties, restocking Inventory & doing inventory paperwork.
Amazon LGB7
11.2019 - 01.2021
- picker and packer
- rotated between jobs to pull items, pack items, and load pallets.
- picked customer orders, reviewing for correct numbers and type of product to eliminate errors.
Education
High school diploma -
Skills
- Customer service representative
- cashier experience
- Hospitality service expertise
- Safe food handling
- Positive guest interactions
- Team collaboration
- Strong work ethic
- Responsible beverage service
- Dining area maintenance
- POS operation
Certification
- food handlers card
- responsible beverage service
Timeline
Server
Holey Moley
03.2026 - 07.2026
Package Handler
Fed Ex Ground
08.2023 - Current
Yaamava resort casino
08.2022 - 03.2023
Amazon LGB7
11.2019 - 01.2021
Toyota arena asm global
01.2019 - 11.2022