Jessica Freeman
Back 9
Dallas,TX
9
years of professional experience
Highly organized professional with a strong background in customer service and team training. Recognized for cultivating lasting guest relationships and managing multiple tasks efficiently in fast-paced bar and restaurant settings. Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.
Work History
Bartender/Assistant Bar Manager
2 Years 6 Months- Promoted to bar manager, overseeing daily operations and staff management.
- Handled petty cash transactions accurately, ensuring precise financial records and smooth payment processing.
- Managed bartender and bar-back tip percentages and helped ensure accurate distribution.
- Maintained bar cleanliness, organization, stocking, and overall presentation.
- Provided friendly, efficient bartending service in high-volume bar environment, and enhancing customer experience.
- Prepared and served beer, wine, cocktails, and other beverages during peak hours.
- Built strong relationships with regular guests and created a welcoming atmosphere.
- Performed daily opening and closing duties according to established procedures.
- Oversaw inventory management, ensuring optimal stock levels and quality control.
Server/Head Trainer
4 Years 10 Months- Promoted to Head Trainer; trained new team members on service procedures, guest interaction, menu knowledge, and workplace expectations.
- Provided friendly and attentive service in a busy restaurant and bar environment
- Managed multiple tables and guest needs while maintaining accuracy and professionalism.
- Cultivated strong guest relationships through attentive service and engagement, enhancing overall dining experience. with guests and provided personable, engaging service.
- Explained menu options, suggested pairings, and took orders for food and beverages, ensuring guest satisfaction.
- Worked bartending shifts, serving beer, wine, cocktails, and other beverages.
- Processed transactions efficiently using point-of-sale system.
Administrative Assistant
2 Months- Coordinated interdepartmental communication to align project goals and objectives.
- Greeted visitors professionally, addressed inquiries, and directed them to the appropriate personnel to enhance visitor experience.
- Responded to inquiries via phone and email with professionalism and clarity.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Administered database systems to maintain accurate customer contact information and support effective communication.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Bartender
1 Year 6 Months- Prepared and served alcoholic and non-alcoholic beverages efficiently.
- Maintained comprehensive knowledge of bar and menu options to expertly prepare drinks and provide tailored food recommendations.
- Checked identification cards to verify customer age before serving alcohol. for proof of age prior to serving alcohol beverages.
- Managed multiple guests, ensuring friendly and efficient service during peak hours.
- Provided bartending and table service in a fast-paced restaurant environment.
- Remained calm and poised during busy periods, promoting great customer service for guests.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Reconciled daily cash registers to ensure accurate financial reporting. and generated sales reports for management.
Education
High School Diploma
Skills
Basic mixology
Menu knowledge
Point of sale operations
Inventory management
Cash handling
Cleanliness maintenance
Organizational skills
Multitasking
Customer service excellence
Relationship building
Professionalism
Clearing tables
Timeline
Bartender/Assistant Bar Manager
Back 9
03.2024 - 09.2026Read More
Server/Head Trainer
The Hideaway
04.2019 - 02.2024Read More
Administrative Assistant
PHP Agency Inc.
02.2019 - 04.2019Read More
Bartender
Union Park
10.2017 - 04.2019Read More
Hillcrest
High School Diploma
Read More