Jessica Fullone
Buffalo,NY
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
4
4
years of professional experience
Work History
Supervisor
Tim Horton's
09.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Crew Member
Jim's Steakout
03.2023 - 08.2023
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Supervisor
Tim Horton's
03.2022 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their development, sharing knowledge from years of experience.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Crew Member
Tim Horton's
10.2020 - 03.2022
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Cheektowaga Central High School
Cheektowaga, NY06.2024
A.A.S. - Criminal Justice/Law Enforcement
Erie Community College
Cheektowaga, NY06.2022
Criminal Justice, Legal Academy
Harkness Through BOCES
Cheektowaga, NY06.2022
Skills
- Customer service
- Attention to detail
- Training and mentoring
- Decision-making
- Staff management
- Complex Problem-solving
Timeline
Supervisor
Tim Horton's
09.2023 - Current
Crew Member
Jim's Steakout
03.2023 - 08.2023
Supervisor
Tim Horton's
03.2022 - 01.2023
Crew Member
Tim Horton's
10.2020 - 03.2022
High School Diploma -
Cheektowaga Central High School
A.A.S. - Criminal Justice/Law Enforcement
Erie Community College
Criminal Justice, Legal Academy
Harkness Through BOCES
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