Jessica Fulton
De Kalb,MS
Summary
Proven track record at Pearl River Resort Hotel and Casino, excelling in event coordination and customer service. Expert in vendor negotiation and communication, I significantly enhanced client satisfaction and event success. Skilled in budget management and problem-solving, my approach led to repeat business and efficient operations.
Overview
3
3
years of professional experience
Work History
Convention Services Coordinator
Pearl River Resort Hotel and Casino
03.2022 - 07.2024
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Enhanced event success by managing logistics, including room setup, audiovisual equipment, and catering arrangements.
- Increased client satisfaction by efficiently coordinating convention services and addressing their needs promptly.
- Monitored event budgets closely to ensure cost control and prevent overspending.
- Resolved issues quickly during events to maintain a professional atmosphere and ensure client satisfaction.
- Built a positive reputation among clients through exceptional service delivery, resulting in repeat business opportunities.
- Maintained detailed records of event activities, expenses, and client feedback for future reference.
- Worked closely with other departments within the organization to coordinate resources needed for successful events.
Call Center Agent
Pearl River Resort Hotel and Casino
09.2021 - 03.2022
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
No Degree - Accounting
East Central Community College
DecaturHigh School Diploma -
Neshoba Central High School
Philadelphia05.2009
Skills
- Technical knowledge
- Event Promotion
- Vendor negotiation
- Time Management
- Workflow Management
- Records Maintenance
- Database Management
- Business Administration
- Expense Tracking
- Budgeting and finance
- Attention to Detail
- Excellent Communication
Timeline
Convention Services Coordinator
Pearl River Resort Hotel and Casino
03.2022 - 07.2024
Call Center Agent
Pearl River Resort Hotel and Casino
09.2021 - 03.2022
No Degree - Accounting
East Central Community College
High School Diploma -
Neshoba Central High School
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