Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Jessica Fulton

Jessica Fulton

De Kalb,MS

Summary

Proven track record at Pearl River Resort Hotel and Casino, excelling in event coordination and customer service. Expert in vendor negotiation and communication, I significantly enhanced client satisfaction and event success. Skilled in budget management and problem-solving, my approach led to repeat business and efficient operations.

Overview

3
3
years of professional experience

Work History

Convention Services Coordinator

Pearl River Resort Hotel and Casino
03.2022 - 07.2024
  • Developed strong relationships with clients through consistent communication and excellent customer service.
  • Enhanced event success by managing logistics, including room setup, audiovisual equipment, and catering arrangements.
  • Increased client satisfaction by efficiently coordinating convention services and addressing their needs promptly.
  • Monitored event budgets closely to ensure cost control and prevent overspending.
  • Resolved issues quickly during events to maintain a professional atmosphere and ensure client satisfaction.
  • Built a positive reputation among clients through exceptional service delivery, resulting in repeat business opportunities.
  • Maintained detailed records of event activities, expenses, and client feedback for future reference.
  • Worked closely with other departments within the organization to coordinate resources needed for successful events.

Call Center Agent

Pearl River Resort Hotel and Casino
09.2021 - 03.2022
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Education

No Degree - Accounting

East Central Community College
Decatur

High School Diploma -

Neshoba Central High School
Philadelphia
05.2009

Skills

  • Technical knowledge
  • Event Promotion
  • Vendor negotiation
  • Time Management
  • Workflow Management
  • Records Maintenance
  • Database Management
  • Business Administration
  • Expense Tracking
  • Budgeting and finance
  • Attention to Detail
  • Excellent Communication

Timeline

Convention Services Coordinator

Pearl River Resort Hotel and Casino
03.2022 - 07.2024

Call Center Agent

Pearl River Resort Hotel and Casino
09.2021 - 03.2022

No Degree - Accounting

East Central Community College

High School Diploma -

Neshoba Central High School

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Jessica Fulton