Jessica Furlong

Responsibilities:

• Provide administrative support to multiple sites and site leadership
• Coordinate new hire onboarding and orientation processes
• Ensure completion of electronic forms and IT ticket initiation for new hires
• Audit employee electronic personnel files for compliance and survey readiness
• Complete background screenings and monitor ongoing processes
• Update employee profiles in Workday, including status and compensation changes
• Initiate leave of absence processes and monitor payroll audits
• Resolve licensure expirations and provide updates to assigned sites
• Maintain effective communication with employees and office staff
• Participate in process improvement responsibilities as requested

Responsibilities:

• Processed medical claims using advanced billing software to ensure accurate reimbursement.
• Reviewed patient accounts for discrepancies, resolving issues in a timely manner.
• Collaborated with healthcare providers to clarify billing inquiries and optimize claim submissions.
• Posted and adjusted payments from insurance companies.
• Located errors and promptly refiled rejected claims.
• Identified and resolved patient billing and payment issues.
• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.

Responsibilities:

• Managed patient check-in and registration processes to ensure efficient workflow.
• Coordinated appointment scheduling and confirmations for multiple healthcare providers.
• Assisted with patient inquiries, providing information on services and policies.
• Implemented improvements in front desk operations to enhance patient experience.
• Checked patient insurance, demographic, and health history to keep information current.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
• Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.

Responsibilities:

• Serves as the personnel liaison for the Bureau by remaining informed with regard to the Department’s policies and procedures.
• Assigns CorrFlow correspondences to School Improvement staff and ensures all assignments are submitted in a timely manner.
• Assists with conducting inventory for the Bureau.
• Assists in the preparation of paperless communications related to the Bureau of School Improvement and Differentiated Accountability.
• Prepares purchase requisitions through MyFlorida Marketplace for equipment and supplies.
• Prepares and submits travel authorizations and reimbursement forms for School Improvement.
• Receives, screens, and routes phone calls, messages, and incoming mail.
• Assists with managing fluctuating workloads and expediting work at the bureau level, as needed.
• Engage in personal professional development activities to keep current on required computer skills and topics relative to job-related activities for grants processing, office management, and school improvement.

Responsibilities:

• Responsible for coordinating the Department’s approval of all travel requests from site visit staff, including reimbursements. This includes submitting travel authorization requests a minimum of 2 weeks prior to request travel and submitting travel reimbursement documentation within a week of completed travel.
• Responsible for scheduling and securing all supplies, equipment, and travel needs for site visit staff, including reservations and follow-up.
• Assist other office staff with answering questions from the public related to private schools, with complaints about private schools, and with responding to external correspondence regarding the scholarship programs and private schools.
• Timely respond to requests from supervisors for school information and data collection.

Responsibilities:

• Performing clerical and administrative functions such as answering phone calls regarding private school transcripts, replying to general emails, and providing Regional Managers with their mail.
• Creating letters by using mail merge; having knowledge in all Microsoft Office programs; setting appointments on thecalendar.
• Generate and assign school codes to new K-12 Private Schools. Processing, scanning and filing important documents received via fax, e-mail and processing mail.
• Knowledge of educational programs and ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to analyze and interpret data, plan, organize and coordinate work assignments.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with others and deal effectively with a wide variety of people.
• Ability to multi-task and work within tight time constraints.