Jessica Gaither
Walls,MS
Summary
Energetic worker with strong time management skills who thrives in a fastpaced, dynamic environment. Customer-oriented worker successful at troubleshooting and handling customer support and issues in a timely manner.
Overview
10
10
years of professional experience
Work History
Sales Rep
Prime Communications
Hornlake
08.2020 - 06.2024
- Assisted customers with technical (internet, cell phone service, streaming services) issues and resolved customer complaints and concerns with strong verbal and negotiation skills
- Displayed courtesy and strong interpersonal skills with all customer interactions
- Maintained composure and patience in face of difficult customer situations.
Receptionist
Urgent Care Clinic
Oxford
07.2018 - 07.2020
- Greeted and checked in patients, and collected personal, medical, and insurance information
- Scheduled, rescheduled, and verified patient appointments, scheduled appointments with secondary care providers, Managed patient records and files; reinforced and upheld patient confidentiality as required by HIPAA and clinic.
Assistant Manager
Zion's Hospice
Clarksdale
01.2014 - 07.2018
- Managed the programs and care provided to hospice patients, Maintained the day-to-day operations of Certified Home Health Aids and Nurses, Maintained various spreadsheets and distributed them to appropriate departments, planned weekly meetings for medical director and interdisciplinary team, Provided customer service via phone for all patients and their families.
Education
Associate of Arts in Business Administration -
Coahoma Community College
05.2013
Skills
- Adaptability
- Technical Skills
- Critical Thinking/Problem Solving
- Communication
- Customer Service
- Attention to Detail
- Microsoft Office
- Banking
References
Available Upon Request
Timeline
Sales Rep
Prime Communications
08.2020 - 06.2024
Receptionist
Urgent Care Clinic
07.2018 - 07.2020
Assistant Manager
Zion's Hospice
01.2014 - 07.2018
Associate of Arts in Business Administration -
Coahoma Community College