Jessica Galfo
Peru,IL
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Northwestern Medicine
DeKalb, IL
06.2023 - Current
- Provided direct and indirect patient care, performed laboratory and other testing, and assisted with clerical functions as needed under the supervision of a Physician and/or the direction of a licensed nurse.
- Provided support to behavioral health patients
- Serves as a vital contributor in effectively communicating with patients and clinical staff within an ambulatory care environment
- Collaborated with supervising healthcare professional to execute patient treatment procedures
- Documented provided patient care.
- Efficiently oversaw maintenance of equipment and medical supplies through tasks such as reordering, stocking, cleaning, and troubleshooting.
- Performs various administrative tasks such as filing, reception, scheduling, data entry, billing, and patient registration.
Certified Nursing Assistant (CNA)
GrapeTree Medical Staffing (PRN staff)
Peru, IL
09.2022 - Current
- Assisted with meal service, patient feeding, and ambulation
- Maintained patient stability by monitoring vital signs, weight, and urine tests to track intake and output information.
- Provided patient comfort through efficient utilization of resources and materials, handling patient transportation, promptly responding to patients' call lights and requests, and communicating vital patient observations to nursing supervisor.
- Maintained accurate documentation of actions through completion of forms, reports, logs, and records.
- Followed policies and procedures to ensure smooth work operations
Certified Medical Assistant (CMA)
SMH Hospital (Closed)
Peru, IL
10.2022 - 05.2023
- Verified patient information by interviewing patient; recorded medical history, vital statistics, and other pertinent data into electronic medical records system.
- Attended continuing education courses pertinent to the role of a Certified Nursing Assistant Coordinator.
- Answered patient questions regarding their medical conditions and treatments.
Certified Medical Assistant (CMA)
Peru primary care clinic SMH Hospital systems (Hospital Closed)
Peru, IL
07.2018 - 08.2020
- Provided valuable assistance as a certified medical assistant in a fast-paced, multi-specialty healthcare setting
- Managed inventory of supplies for examination and procedure rooms, optimized patient flow organization, and ensured patient safety with a well-organized clinic environment
- Escorted patients to exam rooms, conducted interviews, and accurately measured vital signs including weight, blood pressure, pulse, and temperature.
- Prepared patients for exams and appointments with behavioral health psychiatrist, pediatrics, internal doctor and Nurse practitioners
- Ensured completion of all required reports, labs, and information for patients' medical records before appointments.
- Ensuring patient privacy and confidentiality by accurately completing and safeguarding medical records
- Ensured accurate record-keeping by consistently monitoring and documenting items such as refrigerator temperatures, emergency medications, expired medications, oxygen tanks, and cold sterilization fluid change.
Owner Operator/Independent Contractor
Illinois Valley Helping Hands
Peru, IL
09.2013 - 08.2018
- Ensured professional and reliable transportation and pet care solutions to meet the needs of busy travelers.
- Created marketing campaigns to attract new customers.
- Developed policies and procedures for the organization.
- Collaborated with other owners on joint ventures and shared resources.
- Managed daily operations of business, including hiring and training staff.
- Analyzed industry trends to develop competitive strategies.
Bank Teller (Temporary Employee)
Innovative Staff Solutions
Peru, IL
07.2017 - 06.2018
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted customers with basic technical issues related to digital banking platforms.
- Educated customers about different types of banking services available at the branch.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
CNA - Certified Nursing Assistant
OSF HealthCare (Behavioral health inpatient unit)
Ottawa, IL
10.2016 - 09.2017
- Performed duties as a certified nursing assistant on a behavioral health locked unit within the hospital setting.
- Checked and recorded vital signs, maintained patient safety and assisted with patient ADL's.
Artist/ Designer/ Owner
Paradise Design Studio
Jensen Beach, FL
05.2007 - 05.2011
- Interior design and staging for real estate clients is one of the many services we offered
- Paradise design studio also had a gallery where we sold acrylic and oil paintings for artists (including my own) and we were featured at many art festivals and in different restaurants and shops in town
- I also offered custom mural painting to business owners as well as private homeowners.
Education
Bachelor of Science - Forensic Psychology
SNHU
08-2025
High school diploma -
Indian River High School
05.2003
Some College (No Degree) - Journalism
Indian River State College
Skills
- CNA (10 years)
- Data Entry
- Vital Signs
- EMR (7 years)
- Injections
- Medical Terminology
- Computer operation
- Phlebotomy (7 years)
- Medical Records
- Primary Care Experience
- ICD-10
- Behavioral Health
- Medical Office Experience
- Anatomy Knowledge
- Triage
- Laboratory Experience
- Medical Billing
- Phone Etiquette
- Insurance Verification
- Communication skills
Certification
- Certified Nursing Assistant (CNA), 08/2016, Present
- CPR/BLS, 07/2019, 07/2024
- Certified Medical Assistant, Present, #E4Z4K8P9
Additional Information
Experience with EMR systems, Medical assisting, Behavioral health, Microsoft office applications, typing 40wpm, multi line phone, Marketing and extensive background in customer service, ordering, baking, cake decorating.
Assessments
- Retail customer service, Proficient, 06/2023, Responding to customer situations in a retail setting
- Attention to detail, Proficient, 04/2023, Identifying differences in materials, following instructions, and detecting details among distracting information
- Patient-focused care, Proficient, 04/2023, Responding to patient concerns with sensitivity
- Medical terminology, Proficient, 05/2022, Understanding and using medical terminology
- Customer focus & orientation, Proficient, 06/2023, Responding to customer situations with sensitivity
- Work style: Reliability, Proficient, 01/2024, Tendency to be reliable, dependable, and act with integrity at work
- Customer service, Proficient, 12/2020, Identifying and resolving common customer issues
- Medical receptionist skills, Proficient, 06/2023, Managing physician schedules and maintaining accurate patient records
- Work style: Reliability, Proficient, 05/2023, Tendency to be reliable, dependable, and act with integrity at work
Employment Gap
- From 07/2020 to 08/2022 employment gap due to COVID-19 Pandemic
- Worked part time Per Diam for Doordash and Instacart.
References
References available upon request.
Timeline
Certified Medical Assistant
Northwestern Medicine
06.2023 - Current
Certified Medical Assistant (CMA)
SMH Hospital (Closed)
10.2022 - 05.2023
Certified Nursing Assistant (CNA)
GrapeTree Medical Staffing (PRN staff)
09.2022 - Current
Certified Medical Assistant (CMA)
Peru primary care clinic SMH Hospital systems (Hospital Closed)
07.2018 - 08.2020
Bank Teller (Temporary Employee)
Innovative Staff Solutions
07.2017 - 06.2018
CNA - Certified Nursing Assistant
OSF HealthCare (Behavioral health inpatient unit)
10.2016 - 09.2017
Owner Operator/Independent Contractor
Illinois Valley Helping Hands
09.2013 - 08.2018
Artist/ Designer/ Owner
Paradise Design Studio
05.2007 - 05.2011
Bachelor of Science - Forensic Psychology
SNHU
High school diploma -
Indian River High School
Some College (No Degree) - Journalism
Indian River State College